Tier 1 Customer Success Agent (Philippines)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 23h ago
The date the source published, not the day we noticed it (2026-10-12). Last seen at its source 1h ago.
Is it remote?
Remote, Philippines
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,300–1,600/mo
Middle 50% of 11 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 21h ago · last seen 1h ago
The listing
About the job:
We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come.
Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, it's our mission and responsibility to help communities unlock economic mobility—with affordable credit products designed to improve financial health.
Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.
What you’ll do:
Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
Classify inquiries based on severity and priority
Investigate and/or resolve inquiries according to knowledge base articles and reference materials
Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
Posses a comprehensive understanding our company mission, products, and full range of services offered
What you’ll bring:
Fluency in English, both written and verbal
Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast paced and constantly evolving environment
Self-motivated to gain basic proficiency with new technologies, including Ai usage
Demonstrated ability to support customers via chat, phone, and email
Ability to work independently or work in small teams
Strong analytical problem-solving abilities
1-2 years of experience in a customer service role
Experience working in the FinTech care industry is a plus