Customer Success Manager, Law Firms
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source just now.
Is it remote?
Remote - United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$130k–150k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen just now · last seen just now
The listing
Location: Remote
Travel required: 20-25%
We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.
We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.
About the Role
We're looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You'll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on. This is a revenue-accountable role, not a support or onboarding seat, and you'll work closely with Account Executives to turn new logos into long-term, growing partnerships.
What You'll Do
- You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet.
- You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue.
- You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth.
- You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production.
- You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned.
What You'll Bring
- You have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
- You have a track record of turning account insight into qualified, closed expansion revenue, not just retention.
- You build credibility with firm owners and managing partners, not just your day-to-day contact.
- You're comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings.
- You treat customer success as revenue protection and growth, and you own your commitments end to end.
Bonus points: experience with law firms, legal technology, or usage-based/consumption revenue models is a plus.
Compensation
- Full-time, salaried position
- Compensation: $130,000-$150,000 OTE
Benefits
- Medical, dental, vision, disability insurance, paid parental leave, and 401(k)
- Paid time off and paid holidays
- Work-from-home stipend
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.