Call Center Manager - SDR Team
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 17h ago
The date the source published, not the day we noticed it (2026-10-13). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Lebanon, Egypt
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $103.5k–144k/yr
Middle 50% of 9 listings that do state pay — Sales & Marketing · Manager · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 1h ago · last seen just now
The listing
We’re hiring a Call Center Manager to improve the productivity and performance of our Sales Development Representatives (SDRs). You’ll oversee SDRs working on different services, support their onboarding and development, monitor their daily activity, and report team progress to management.
Responsibilities
- Onboard new SDRs and help them become productive quickly.
- Train, coach, and develop SDRs through ongoing feedback and call reviews.
- Monitor calls, outreach activity, and performance daily.
- Track team results and send daily reports to management.
- Conduct second-round interviews and help select SDR candidates.
- Manage SDRs working on different services and campaigns, adapting coaching to each one.
- Review datasets and data tools to support accurate targeting, follow-up, and reporting.
- Suggest practical ideas to improve team productivity and results.
- Use calling software and internal tools to manage and monitor SDR activity.
Requirements
Experience managing or leading a team of SDRs, sales representatives, or call center agents.
Experience managing representatives across multiple services, products, or campaigns.
Strong understanding of call monitoring, performance tracking, and sales activity metrics.
Experience with calling software, CRM systems, and sales tools.
Strong working knowledge of Google Sheets and Google Docs.
Confidence working with datasets and data tools.
Strong coaching skills and the ability to explain sales processes clearly.
Excellent spoken and written English and Arabic.
Organized, analytical, proactive, and comfortable reporting team performance.