Senior Tier 3 Engineer - Calix Cloud
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 23h ago
The date the source published, not the day we noticed it (2026-10-13). Last seen at its source just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $166.0k–231.0k/yr
Middle 50% of 2282 listings that do state pay — Engineering · Senior · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 1h ago · last seen just now
- location not stated
The listing
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
** This role will be expected to work standard PST hours no matter where the person is located. **
Responsibilities:
- Own escalated technical issues and provide direct support to customers on complex problems across Calix Cloud, EXOS, and Managed Services.
- Identify product bugs and partner with Development to resolve Customer Encountered Product Defects.
- Drive customer-impacting product issues to resolution with urgency, working independently and collaborating with teammates as needed.
- Collaborate with peers across technical teams and geographies to resolve critical customer issues.
- Mentor and upskill frontline Calix support engineers.
- Create technical documentation for internal and external audiences to support knowledge sharing.
- Represent the voice of the customer across internal teams, including executive leadership.
- Use data and insights to explain situations, make informed decisions, and recommend improvements.
- Complete quarterly training to stay current on new features and technology enhancements.
- Focus on Calix Cloud products, including Cloud and Cloud-connected Wi-Fi premises equipment.
Qualifications:
- Self-motivated, with a proven track record of delivering high-quality technical support.
- 5+ years of technical support and/or escalation support experience, with a background in networking or software applications.
- Strong troubleshooting and problem-solving skills.
- Ability to use data and insights to explain situations, make informed decisions, and recommend improvements.
- Relentlessly customer-centric, with a collaborative, problem-solving mindset.
- Exceptional verbal and written communication skills, with the ability to be concise and effective.
- Polished, mature presentation skills suited to executive-level conversations.
- Strong interpersonal skills, including self-awareness and the ability to build and maintain relationships.
- Strong technical account management, customer service, and project management skills.
- Strong initiative and the ability to work independently.
- Curious, coachable, and committed to continuous technical and professional growth.
- Team-oriented, valuing shared success and contributing to the team's collective impact.
- BS/MS in Electrical Engineering, Computer Science, or equivalent experience.
- Interest in cloud-based technology, particularly client/server architectures with remotely connected devices.
- Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL.
- Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP.
- Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux.
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
93,200 - 140,300 USD Annual81,000 - 122,000 USD Annual72,900 - 109,800 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.