Team Lead
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19d ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source 2h ago.
We have tracked this listing since 14 Oct 2026 (19 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 19d ago · last seen 2h ago
- posted 2026-10-23
The listing
A LITTLE BIT ABOUT Boldr
● Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
● We are a global team, united by our desire to connect diverse people with common values for Boldr impact.
LET’S START WITH OUR VALUES
● Meaningful connections start with AUTHENTICITY
● We do our best work by being CURIOUS
● We grow by remaining DYNAMIC
● Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
● At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Team Lead, you are responsible for executing processes defined by the client or management. You will need to efficiently manage a large amount of often sensitive or confidential information. The role will require keen attention to detail while maintaining productivity at defined proficiency levels.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
● Team Leadership: Supervise and lead a team of team members during the assigned shift. Provide guidance, coaching, and support to ensure team members meet their goals and objectives.
● Quality Assurance: Ensure support and acknowledgment of quality standards aligned with our client and customer experience. Implement quality control procedures and address any quality issues promptly.
● Performance Metrics: Monitor and track key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets.
● Training and Development: Train new associates and provide ongoing training to existing team members to enhance their skills and knowledge. Foster a culture of continuous improvements through weekly 1:1s and impromptu coaching sessions.
● Communication: Maintain open and effective communication channels with team members, other shift leads, and management. Report any issues, escalations, or opportunities for improvement.
● Problem Solving: Address operational challenges and resolve issues that may arise during the shift. Collaborate with other departments to find solutions to complex problems.
● Helpdesk Management: Ensure the helpdesk is managed by checking agent availability and SLA tickets.
● Ensuring you are available as the POC in the management queue to do escalations.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
● Curious and authentic, just like us! #beboldr
● An analytical and critical thinker, with an eye for even the most minute of details
● Passionate about client satisfaction
YOU HAVE…
● Bachelor's/College Degree in any field you’re passionate about!
● 1 year of leadership experience.
● 2+ years of Customer Support experience
● Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
● Familiarity with help desk or ticketing systems (Intercom experience a plus).
● Familiarity with website-building tools, content management systems, or presentation software
● Strong technical aptitude for troubleshooting digital platforms and web-based apps.
● Excellent verbal and written communication skills.
● An ability to understand and communicate complex ideas to clients.
● Ability to accept feedback gracefully and with an open mind.
● Customer orientation and ability to adapt/respond to customers with diverse backgrounds.
NICE TO HAVE...
● Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva).
● Familiarity with AI-powered tools or generative platforms.