Customer Care Associate I - FM
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 18h ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$18–23/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 5h ago · last seen just now
The listing
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex, non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
For Ontario Job Seekers:
Pay Range:
$18.27-$22.84 HourlyPosition Vacancy:
A.I. Disclosure:
HD Supply Canada does not use Artificial Intelligence to Screen, Assess or Select Candidates.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email disabilityaccommodations@hdsupply.com and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.