Membership Concierge Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19d ago
The date the source published, not the day we noticed it (2026-10-14). Last seen at its source 4h ago.
We have tracked this listing since 14 Oct 2026 (18 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 18d ago · last seen 4h ago
The listing
Job Description:
Experience Requirements
- Experience in both sales and service-oriented fields preferred
- Experience in a customer service environment required
- Professional written and verbal communication
- Experience with Click to Chat
- Prior experience in customer service or handling escalations (preferred)
Job Skills & Traits
- Accurate and quick keyboarding skills
- Previous experience in Billing (Preferred)
- Comfortable multitasking with phone, click to chat, and use of multiple computer programs
- Excellent telephone customer service skills
- Ability to sell over the phone
- Excellent written, email, and verbal communication skills
- Strong problem-solving capabilities with a focus on customer satisfaction
- Strong communication skills, particularly when handling challenging or angry members
- Proficiency in using phone systems, email platforms, text communication tools, and MS Office
- Ability to navigate sensitive or emotional situations with tact and empathy
- Excellent organizational and time management skills
- Fluent speaking in English
Duties & Responsibilities
- Handles escalated customer issues, ensuring swift and effective resolution
- Answers incoming customer phone calls and chats from multiple accounts
- Responds to customer inquiries from email, voicemail, fax, and phone, providing excellent customer service
- Processes new customer orders from email, voicemail, fax, and phone
- Strives for first call resolution to all client inquiries
- Provides product information and answers questions regarding existing orders
- Resolves customer service issues by evaluating customer needs and determining the best course of action
- Impacts incremental sales by offering related or promotional items
- Maintains exceptional attendance and punctuality
- Adapts to changes and flexibility within a growing department
- Maintains professionalism when interacting with internal departments and customers
- Exhibits high levels of customer service to ensure smooth operations and happy customers
- Contributes to the overall success of the team by sharing best practices and being open to learning from others
- Consistently meets or exceeds Sales and Service Level targets
- Other job duties and projects as assigned
Requirements
Required
Ø Customer service experience of at least 2 years
Ø Processing of billing and invoices
Ø Excellent communication skills
Ø Audio Clip needed
Ø Proficient in MS Excel. Can do PIVOT, Conditional Formatting, Charts and Tables, etc.
Ø Flexible with schedule: amenable to work on holidays and weekends when required