QLS PROJECT MANAGER

KEY RESPONSIBILITIES 
The Project Manager reports to the Manager of Operations, as part of Questel’s Language Solutions Team, and will run assigned projects on a day-to-day basis. This role is also responsible for successfully organizing, managing, and delivering projects that meet the quality, time, and cost requirements of the clients’ business objectives.  You will be involved in but not limited to the following activities:
-Develop project workflows and identify key steps to ensure linguistically accurate, culturally adapted, and compliant translations; ensure correct workflows are used based on quality and product.
-Participate in client meetings for project kick-off, status updates, and post-mortems, as well as in the planning of corrective and preventive actions.
-Disseminate project requirements and ensure projects are on time, on budget, to specification, at the agreed level of quality.
-Communicate and collaborate with internal teams to ensure client expectations and requirements are fulfilled and documented.
-Develop a schedule for project completion that accurately allocates the correct resources to the project requirements.
-Regularly review the project schedule with the Project Team and revise as needed.
-Initiate, plan, execute, monitor, control, and close all inputs and outputs of projects.
-Maintain relationships with vendors and coach them on any linguistic issues that arise with their projects.
-Establish a communication schedule to update stakeholders including the client and appropriate staff on the progress of the project and account.
-Perform quality control measures on projects prior to delivery to clients.
-Communicate with clients to understand their needs and requirements related to projects and their account.
-Prepare and deliver completed projects to client, or ensure delivery is made to client designees by those deemed responsible.
-Develop strong client relationships through excellent communication and client interfacing skills, ensuring client retention through regular communication, customer service and support.
-Obtain notarized certifications when required, regardless of location.
-Participate in and/or lead process improvement initiatives for the benefit of Operations and the organization.
-Foster teamwork by working cooperatively and effectively with others to communicate and resolve problems and make decisions that enhance organizational effectiveness.
-Set priorities, develop a work schedule, and monitor progress toward goals.
-Keep abreast of relevant industry standards and mentor and train others accordingly.
-Work on special projects and other duties as assigned by management.

REQUIRED PROFILE

Education and experience:
-3 to 5 years’ experience as a Project Manager.
-PMP or CAMP certification preferred.
-Demonstrated skills in project management, negotiations and problem-solving.
-Willingness to occasionally manage and deliver projects during non-standard hours.
-Proficiency in CAT tools a plus
-Able to synthesize data for use in reporting and decision-making environments.
-Able to deal with frequent change, delays, interruptions, and unexpected events.
-Strong ability to multi-task, prioritize, and work independently with minimal supervision and as part of a team.
-Complete heavy workload within an established time frame.
-Strong analytical, troubleshooting, problem-solving, and decision-making abilities.
-Fluent in English.
-Fluency in a foreign language or skilled in translation industry.

Personal attributes:
-Excellent analytical, organizational, written, and verbal communication skills using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous and cooperative manner when dealing with others.
-Highly developed interpersonal skills and dynamic presentation skills.
-Detail-oriented, organized, thorough, accurate, and able to work quickly and steadily in a focused manner.
-Able to effectively multi-task in stressful situations