Scheduling Specialist, Ambulatory Contact Center
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19h ago
The date the source published, not the day we noticed it (2026-10-15). Last seen at its source just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$20–28/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workday employer's own board first seen 3h ago · last seen just now
The listing
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Neurology, Ortho, Cardiology and Multi Service LinesCentralized Services, Enterprise Services
About Us
Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.
A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that’s right for you.
The Opportunity
Mass General Brigham is seeking Full-Time Scheduling Specialists to support Neurology, Orthopedics, Cardiovascular, Urology, and MGH Multi-Service patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and placing phone calls to schedule or reschedule specialty appointments for multiple entities. There is no face-to-face interaction with patients or other customers; 90% of your time is spent on the phone. Responsibilities include handling an average of 75-100 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments.
Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward!
Qualifications
Must be open to all shifts; 8-4:30pm, 8:30-5pm and/or 9-5:30pm
Education and Skills for Success
- High School Diploma or equivalent required
- Associates degree preferred
- Tech-savvy and comfortable with high volume workloads
- Organized and detail oriented
- Ability to read and follow standard operating procedures
- Ability to multi-task through various programs (using multiple monitors) and problem-solve
- Exceptional strong customer service background
- Strong knowledge of Microsoft products
Experience
- Medical office, health care or other relevant experience required
- Prior customer service work experience, specifically in a contact/call center environment preferred
- Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required
- Epic or other cloud-based electronic health record (EHR) systems experience desired
Required Shifts
- Monday - Friday 40 hours per week
- For the first 4-6 weeks, the required schedule is 8am-430pm ET for training
- Shifts will be determined by business needs
- Ortho Center: 8a - 5p. Shifts Available; 8a-4:30pm, 8:30a-5pm
- Cardiology & Neuro; Hours: 8a-5:30p, shifts start at 8am, 830am or 9am ET
- Remote employees are required to have a stable, secure, quiet, HIPAA compliant workstation with ethernet connection (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure).
- The First 90 days are a probationary period and performance will be reviewed
Additional Job Details (if applicable)
Scheduling Specialist Ambulatory Contact Center
Shifts will fall between below department hours
• Urology 8a - 430p
• MGH Multi Service Areas, Ortho and Neuro 8a - 5p
• Card 8a - 530p
Neurology, Ortho, Cardiology and Multi Service Lines
Centralized Services, Enterprise Services
JP100315 – Scheduler
Must be open to all shifts; 8-4:30pm, 8:30-5pm and/or 9-5:30pm
Working Agreement
- All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly.
- Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure).
- Annual flu vaccine is required, during flu season.
Remote Work Requirements and Required Shifts
- Monday - Friday 40 hours per week
- For the first 4-6 weeks, the required schedule is 8am-430pm ET for training
- Shifts will be determined by business needs
- Ortho Center: 8a - 5p. Shifts Available; 8a-4:30pm, 8:30a-5pm
- Cardiology & Neuro; Hours: 8a-5:30p, shifts start at 8am, 830am or 9am ET
- Remote employees are required to have a stable, secure, quiet, HIPAA compliant workstation with ethernet connection (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure).
- The First 90 days are a probationary period and performance will be reviewed
Remote Type
Work Location
Pay Range
$19.81 - $28.30/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.