Casualty, Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 27d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source 2h ago.
We have tracked this listing since 17 Oct 2026 (16 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 16d ago · last seen 2h ago
The listing
Provide the support necessary to grow, build and maintain the relationship between Casualty customers and network providers. Provide education and issue resolution to MagnaCare network providers and customers, for the Workers’ Compensation and No Fault lines of business. Work closely with both providers and customers, when there is a dispute raised by a network provider or customer. Maintain comprehensive knowledge of provider and company specific policies and procedures. Partner with Provider Contracting, Sales, Medical Management and Operations Department in identifying and resolving provider issues. The Support Specialist reports to the Manager of Casualty Support.
The successful candidate will be afforded an opportunity to help further structure this team. This team is a critical component to the delivery of quality healthcare services.
Primary Responsibilities
- Educate providers on current policies, trends and information affecting their participation within the MagnaCare network.
- Act as liaison for interpretation of No-Fault and Workers Comp contracts.
- Respond to inquiries specifically related to the provider’s contract or claim issue.
- Research provider contract/claim issues received by the provider or the client, and perform claims analysis.
- Maintain database for provider issues and creating detailed reports as needed.
- Log credentialing applications and assist with the Casualty enrollment process.
- Negotiate solutions and resolve conflicts in a manner that will insure client/provider satisfaction.
- Maintain provider network by negotiating/retaining key providers.
- Surface issues and work with interdepartmental representatives to establish plans for resolution.
- Coordinate efforts with members of the management team in developing short and long term plans that result in high performance provider services.
- Assist in the development and update of provider panels.
- Provide back-up and support to other Casualty departments, including Care Coordination.
- Assist with Provider and/or Customer Implementations as needed.
- Superior oral and written communication skills.
- Strong PC skills (excel is a must).
- Knowledge of the health insurance industry, products and services.
- Familiarity with claims and claims processing.
- Strong follow up, negotiating and influencing skills.
- Excellent problem solving skills.
- Capable of managing multiple complex issues.
- Ability to maintain professional demeanor under pressure.
- Work well independently and as a team player.
- Minimum of two years experience.
- Bachelor degree or equivalent experience.