Chargeback & Refunds Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 26d ago
The date the source published, not the day we noticed it (2026-10-07). Last seen at its source 6h ago.
We have tracked this listing since 17 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 6 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Philippines
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…work from anywhere in the Philippines 20 days paid vacation annually 40 hours/week, consistent week-to-week structure Opportunity to grow within a multi-brand e-commerce team in a fast-growing health &…
Pay
$900–1,800/mo
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 15d ago · last seen 6h ago
- location not stated
The listing
About the Role
We're looking for a Payment Specialist to handle the day-to-day payment operations for our e-commerce brands. You'll answer payment-related customer questions, process refunds, respond to chargebacks and disputes, and work directly in our payment provider dashboards (Stripe, PayPal, and others). You'll work closely with our Operations and CS team to keep payments running smoothly and customers happy.
About Us
At Cohypes, we grow and scale multiple brands in the health, beauty, and wellness space. We don't just build brands; we build operational systems that allow those brands to scale globally with speed and precision. As we continue to expand across the USA, UK, Europe, and Amazon marketplaces, we’re looking for a highly organized operations leader who is excited to take ownership of our global inventory and fulfillment ecosystem.
We believe great work happens when people feel valued. Here, your perspective matters, your ideas are welcome, and your voice has a real impact on how we grow. You’ll join a supportive team that encourages collaboration, open communication, and genuine trust.
Responsibilities
Customer support & refunds
- Respond to payment-related customer inquiries (failed payments, double charges, refund status, billing questions) via email and helpdesk tickets
- Process refunds, partial refunds, and cancellations accurately according to brand policies
- Work with the CS team to resolve customer issues before they escalate into disputes or chargebacks
- Communicate clearly and empathetically with customers, even in difficult or frustrated conversations
Chargebacks, disputes & claims
- Monitor and manage incoming chargebacks, disputes, and claims across all payment providers (Stripe, PayPal, etc.)
- Gather evidence (order details, tracking, customer communication, policies) and submit dispute responses within provider deadlines
- Track dispute outcomes, reason codes, and win rates in our reporting sheets
- Flag recurring patterns (e.g. "item not received", "product not as described") to the Payments Manager and CS team
- Handle PayPal claims and resolution center cases end to end
Payment provider operations
- Work daily in payment provider dashboards to review transactions, refunds, and alerts
- Review flagged or suspicious orders and help identify potential fraud
- Assist with account-related requests from payment providers (document requests, verification, account reviews)
- Contact payment provider support when issues arise and follow up until resolved
- Keep internal documentation and process guides (SOPs) up to date
Reporting & admin
- Maintain daily and weekly trackers for refunds, disputes, and chargebacks
- Support the Payments Manager with data pulls and reporting on payment KPIs
- Follow internal processes consistently across multiple brands and suggest improvements where you see them
Requirements
- 1–2+ years of experience in customer support, payments, billing, or dispute handling, ideally in e-commerce or DTC
- Hands-on experience with Stripe and/or PayPal, especially refunds, disputes, and chargebacks
- Understanding of how chargebacks work (reason codes, evidence, deadlines) is a strong plus
- Excellent written English. You'll be writing to customers and preparing dispute evidence for US, UK, and EU markets
- Strong attention to detail. Accuracy matters when money is involved
- Comfortable working with spreadsheets (Google Sheets / Excel) for tracking and reporting
- Experience with helpdesk tools (e.g. Gorgias, Zendesk, Intercom) and e-commerce platforms such as Shopify is a plus
- Organized and able to manage multiple brands, queues, and deadlines at once
- Reliable and self-motivated, able to work independently in a remote setup
- Willingness to work hours that overlap with our European team
- Stable internet connection and a suitable home office setup
Perks & Compensation
- Compensation: $900-1,800 USD per month, depending on experience
- Fully remote - work from anywhere in the Philippines
- 20 days paid vacation annually
- 40 hours/week, consistent week-to-week structure
- Opportunity to grow within a multi-brand e-commerce team in a fast-growing health & wellness portfolio