Lead Generation Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 39d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source 3h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$5/hr
Taken from the listing's structured data, as the employer published it. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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JazzHR employer's own board first seen 15d ago · last seen 3h ago
The listing
Job Summary
As an Outbound Concierge Specialist, you will play a vital role in helping consumers find trusted service providers while creating positive experiences that drive successful outcomes. Your ability to connect, qualify, and guide consumers through the process will directly contribute to the success of both consumers and service providers.
Role Overview
The Outbound Concierge Specialist is responsible for proactively contacting consumers who have submitted service inquiries through online lead-generation channels, including Forbes Advisor, Expertise.com, affiliate partners, and other digital platforms. This role serves as the first human touchpoint in the consumer journey, engaging prospects quickly after inquiry submission to verify their needs, assess eligibility, and connect them with the most appropriate service providers.
The ideal candidate is customer-focused, highly responsive, and comfortable making a high volume of outbound calls while delivering a professional, concierge-level experience. Success in this role is measured by speed-to-contact, qualification accuracy, successful provider transfers, customer satisfaction, and adherence to quality standards.
KEY RESPONSIBILITIES
Outbound Consumer Outreach
Make timely outbound calls to consumers / contact new leads as quickly as possible to maximize engagement and conversion opportunities.
Build trust and establish rapport during initial conversations.
Deliver a professional, consultative, and customer-focused experience.
Manage multiple outbound leads while maintaining quality and productivity standards.
Lead Qualification
Verify consumer contact information and service requirements.
Confirm consumer intent and interest in receiving assistance.
Complete all required Lead Qualification Questions (LQQs).
Identify qualifying and disqualifying criteria based on campaign and provider guidelines.
Gather accurate information to determine consumer eligibility and service provider fit.
Customer Experience & Compliance
Provide empathetic, professional, and solution-oriented service.
Handle objections and consumer concerns effectively.
Maintain compliance with campaign requirements and qualification standards.
Follow established scripts, workflows, and quality guidelines.
Ensure consistent handling of all lead types and inquiries.
Required Skills & Qualifications
- Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.
- Has at least 1-year experience in Sales or as a Sales Development Representative.
Strong verbal communication and active listening skills.
Ability to build rapport quickly and engage consumers over the phone.
Confidence handling objections and guiding conversations.
Strong attention to detail and documentation accuracy.
Ability to manage a high volume of outbound calls while maintaining quality standards.
Excellent organizational and time-management skills.
Strong problem-solving and decision-making abilities.
Technical SkillsExperience using CRM systems, preferably Salesforce.
Proficiency with Microsoft Office and web-based applications.
Comfortable navigating multiple systems while speaking with consumers.
Preferred QualificationsExperience working with web-generated leads.
Background in lead qualification, customer acquisition, or provider matching environments.
WHO WE ARE
At Expertise, we strive to support the best providers in their efforts to serve their local communities. We stand behind every recommendation and we celebrate every happy customer. With over 400,000 providers across more than 200 different industries, we dive deep into figuring out what makes each provider the best in their area of expertise and how to help the reader find the right professional for them. We’re a small and mighty team recently acquired by Marketplace Inc. (ForbesAdvisor). Since 2016 we have built a website that services over 9 million annual visitors and connects them with thousands of local professionals.