Functional Lead - Microsoft Dynamics 365
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 17d ago
The date the source published, not the day we noticed it (2026-10-16). Last seen at its source 4h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
India
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…Location : Remote, India Role…
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 15d ago · last seen 4h ago
- location not stated
The listing
Location: Remote, India
Role Overview:
We are seeking an experienced Functional Lead with 10+ years of experience to lead the functional design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role will focus on translating business processes and requirements into effective CRM solutions across Sales, Customer Service, and Marketing.
The position is based on a remote working model but the candidate must be willing to relocate to UAE, if required.
Key Responsibilities:
- Lead business process mapping and functional design for CRM across Sales, Service, and Marketing.
- Translate business requirements into Microsoft Dynamics 365 CRM functional solutions.
- Configure and optimise relevant Dynamics 365 modules, workflows, business rules, forms, views, and processes.
- Collaborate with business stakeholders to understand requirements, identify process improvements, and ensure effective CRM adoption.
- Prepare functional specifications, process documentation, configuration documents, and user guides.
- Support solution testing, validation, and user acceptance activities.
- Deliver user training and knowledge-transfer sessions for business users and key stakeholders.
- Provide functional guidance to technical and implementation teams throughout the CRM lifecycle.
- Ensure solutions align with CRM best practices, business objectives, and user experience expectations.
- 10+ years of experience in CRM functional consulting, business analysis, or functional leadership.
- Strong hands-on experience with Microsoft Dynamics 365 CRM and Power Platform.
- Good functional expertise across Sales, Customer Service, and Marketing processes/modules.
- Proven experience in process mapping, requirements gathering, CRM configuration, and functional documentation.
- Experience in conducting user training, workshops, UAT, and stakeholder engagement.
- Strong analytical, communication, documentation, and stakeholder management skills.
- Ability to translate business needs into practical and scalable CRM solutions.
- CRM business process maps and functional requirements.
- Dynamics 365 module configuration and functional design.
- Functional and user documentation.
- UAT and business validation support.
- User training and knowledge-transfer materials.