Senior Customer Care Engineer (L-4)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 15d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 12h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 12 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
JazzHR employer's own board first seen 15d ago · last seen 12h ago
The listing
Are you interested in working for a growing company, as part of a great supportive accounting team?
Are you looking for an exciting opportunity in the medical IT industry?
Do you seek a career, rather than just a job?
If yes, you need to consider this role with PaxeraHealth Corp. PaxeraHealth is now hiring a Senior Customer Care to join our Implementation and Customer Care team. Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity.
As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work.
This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support.
This is a Remote Position located in the USA for our company that is located in Newton MA
We offer on the job training, and a respectful, friendly work environment in a growing company!
Responsibilities
- Serve as the highest level of technical support for PaxeraHealth clients.
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
- Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
- Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
- Document project activity, contribute to knowledge-based content, and perform root cause analysis.
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
- Provide expert input and support in conferences, demos, or onsite engagements when needed.
What We’re Looking For
- 5+ years supporting or implementing PACS or similar Healthcare IT software.
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
- Technical knowledge in:
- Networking: TCP/IP, VPNs, NAT, VLAN
- Databases: SQL Server, queries, management
- Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
- Tools: Wireshark, IIS, Apache, OpenSSL
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to explain technical concepts to non-technical users clearly and patiently.
Must be able to pass a drug test and a background check.
What We Offer in Return:
- A Competitive Wage/Salary!
- Remote position
- Working for a rapidly growing company in the dynamic healthcare technology field!
- Benefits to include:
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
- Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals who are committed to our company’s growth
- Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation
- A friendly work environment with a family-owned feel!
Come Join Our team!
Our Team
Our most valuable assets are the talented, purposeful people on our team. In fact, they are the backbone of PaxeraHealth. We provide an environment that attracts, motivates, and retains the best people, enabling us to be highly productive and consistently achieve excellent results.
Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services. Their unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future.
If interested in this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement, please send your resume with salary requirements now! Don’t miss out on this great opportunity.