Senior Record Retriever
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 15d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 4h ago.
We have tracked this listing since 18 Oct 2026 (15 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Carried by 1 source
-
JazzHR employer's own board first seen 15d ago · last seen 4h ago
The listing
About the Role
We are looking for a Senior Record Retriever to join our team and help ensure medical records and billing documentation are retrieved accurately, efficiently, and within established timelines.
The Senior Record Retriever is responsible for managing aging, overdue, and complex record requests, conducting proactive follow-ups with providers, resolving retrieval challenges, following escalation protocol and ensuring all activity is properly documented.
This is a fast-paced role that requires strong organization, persistence, attention to detail, and excellent communication skills.
What You’ll Do
- Manage and prioritize medical record and billing requests, with a strong focus on aging and overdue cases. (55+)
- Conduct timely and proactive follow-ups with medical providers, facilities, and records departments.
- Research and identify the appropriate methods and contacts needed to obtain difficult or delayed records.
- Resolve rejected, incomplete, or complex requests by following established protocols and escalation procedures.
- Maintain accurate and detailed case notes and documentation.
- Review and properly organize records received through portals, email, and other retrieval methods.
- Ensure all required documentation is included when submitting and following up on requests.
- Protect confidential patient and client information and follow all applicable privacy and company requirements.
- Collaborate with Team Leads and internal teams to resolve issues and keep requests moving forward.
- Meet established productivity, quality, follow-up, and aging expectations.
What We’re Looking For
- +6 months in your current position as a Record Retriever.
- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Ability to work independently while contributing effectively to a team.
- Comfortable learning and working with multiple computer systems and provider portals.
- High level of professionalism when handling confidential and sensitive information.
Why Join Us?
- Join a collaborative and fast-paced team where your work directly supports our clients and their cases.
- Opportunities for professional growth and career development.
- Additional compensation opportunity.
- Be part of a team where ownership, accuracy, and continuous improvement are valued.
If you are organized, persistent, detail-oriented, and enjoy solving problems, we would love to have you join our team as a Senior Record Retriever!