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LevelUp via Lever

Tier 1 Order Processing Tech Support Agent

Manila Level not stated
still open verified 1d ago posted 61d ago seen 3h ago
Apply at jobs.lever.co

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 61d ago

The date the source published, not the day we noticed it (2026-08-01). Last seen at its source 3h ago.

We have tracked this listing since 16 Aug 2026 (46 days). The employer's own board has carried it every time we have read it since 19 Aug, when our records begin, most recently 3 hours ago.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Manila

The description states no restriction of its own. This is the source's own tag.

Pay not stated

Similar roles pay A$1,600–2,250/mo

Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

BigQueryJiraKnowledge BaseNetSuiteSQLSalesforceTroubleshootingZendesk

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

Company Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
 
Position Overview
We're looking for a Tier 1 Order Processing Tech Support Agent to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.
 
Reference: 2631-407585

Responsibilities

  • Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
  • Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
  • Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
  • Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time

    • Requirements (Must-haves)

    • Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages. 
    • 2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
    • Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
    • Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.
      •  

    Nice-to-haves

    • Working knowledge of NetSuite as an ERP system
    • Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
    • Hands-on experience with SQL, BigQuery, or data reporting tools.
    • Familiarity with Jira for issue tracking, escalation, and ticket management.
    • Experience working for a hosting or a B2B SaaS company. 

    More Information:

  • This is a fully remote position with a standard 40-hour fixed-schedule work week.
  • This is shifting schedule. The exact work schedule depends on the client that you are assigned to but is often an afternoon or night schedule and so having flexibility when it comes to schedule is important.
  • We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
  • This role follows the US Central Time
  • Equipment provided
  • HMO + 13th month pay
    • Apply at jobs.lever.co

    At LevelUp

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