Senior Technical Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 6h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 184d ago
The date the source published, not the day we noticed it (2026-03-31). Last seen at its source 1h ago.
We have tracked this listing since 16 Aug 2026 (46 days). The employer's board dropped it once and re-listed it; it was last seen there 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $102.3k–147.2k/yr
Middle 50% of 60 listings that do state pay — Customer · Senior · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 46d ago · last seen 1h ago
The listing
The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service. The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
Schedule hours: Monday-Friday from either 7:00 am-4:00 pm MDT, 8:00 am-5:00 pm MDT, 9:00-6:00 pm MDT (Utah - Mountain Time)
Responsibilities
Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.
Develop deep subject matter expertise in core technologies and multiple specialized technology areas.
Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.
Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.
Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams.
Act as a resource for junior support engineers, providing guidance and mentorship.
Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.
Assist with special projects and other duties as assigned.
Essential Functions
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Analyze and troubleshoot complex technical issues related to software functionality and system performance.
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Communicate effectively with customers and internal teams, ensuring clarity and professionalism in all interactions.
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Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolution paths.
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Adhere to established support protocols, while identifying opportunities for process improvements.
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Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
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Maintain professional interaction with internal and external stakeholders
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Ability to work in a fast-paced and high-stress environment.
Minimum Qualifications
Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment.
Excellent written and verbal communication skills with the ability to document and articulate issues effectively.
Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
Proven ability to mentor and assist junior support engineers
Strong attention to detail and commitment to providing an exceptional customer experience.
Education and Experience Requirements
Associate's degree or equivalent work experience.
Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
Experience with property management software or related industry experience is a plus.
Familiarity with knowledge base systems and documentation best practices is preferred.
AI and Operational Fluency
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AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
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Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
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Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
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Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.