Customer Onboarding Specialist I -French/English Speaking
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-10-19). Last seen at its source 4h ago.
We have tracked this listing since 19 Oct 2026 (14 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
US - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–150k/yr
Middle 50% of 481 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 14d ago · last seen 4h ago
The listing
The Customer Onboarding Specialist I focuses primarily on the Micro and Small Fleet segment, where many core onboarding processes are automated. This role manages queues, email journeys, early engagement campaigns, and supports fleet enrollment and activations, ensuring a positive customer experience and early lifecycle success.
Key Responsibilities
Manage SalesForce queues, customer application process, and declines
Monitor and nurture early engagement through automation emails and shared inbox correspondence with Sales reps
Support fleet enrollment and pending activation efforts
Execute account setup and data validation with high accuracy
Educate customers on basic program features and functionality during onboarding interactions
Identify and escalate issues that may impact the customer experience
Partner with Sales and internal teams to ensure smooth onboarding transitions
Deliver high-quality customer service while managing onboarding timelines and expectations
Core Skills & Qualifications -
Strong customer service orientation
Effective verbal and written communication skills
Attention to detail and accuracy
Basic problem-solving abilities
Time management and organizational skills
Ability to handle customer objections and questions with confidence
Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys)
Proficiency in Microsoft Office Suite and Google Workspace
Success Profile
Ensures timely and accurate onboarding for Micro and Small Fleet customers
Demonstrates accuracy and quality in managing automated and manual workflows
Builds confidence in customer interactions
Develops foundational product and process knowledge
0–2 years of customer service, onboarding, or related experience
Customer Onboarding Specialist I – Micro & Small Fleet Focus
Task / Responsibility
% Time
Manage Salesforce queues, customer applications, declines
20%
Monitor and nurture early engagement campaigns, shared inbox correspondence
20%
Support fleet enrollment and pending activation efforts
15%
Execute account setup and data validation with high accuracy
15%
Educate customers on basic program features during onboarding
10%
Identify and escalate issues impacting customer experience
5%
Partner with Sales/internal teams for smooth transitions
5%
Deliver high-quality customer service, manage onboarding timelines
10%