Vice President, Client Services
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 208d ago
The date the source published, not the day we noticed it (2026-04-08). Last seen at its source 5h ago.
We have tracked this listing since 19 Oct 2026 (13 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Remote-United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 13d ago · last seen 5h ago
The listing
Department: Client Services
Role: Vice President (12-15 years experience)
Role Overview
The Vice President, Client Services, is responsible for leading the strategic direction, growth, and overall health of key client relationships. This role oversees a portfolio of high-value accounts, drives profitable growth, and ensures exceptional client experiences through proactive, consultative partnership.
As a senior leader, this individual builds and mentors high-performing teams, fosters cross-functional alignment, and positions the agency as a trusted strategic partner. Success in this role requires anticipating client needs, driving business impact beyond expectations, and consistently delivering value that strengthens long-term partnerships.
Key Responsibilities
Client Growth & Portfolio Leadership
- Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention
- Identify and execute opportunities for organic growth, including upselling and cross-selling services
- Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization
- Participate in high-level client negotiations and strategic discussions
Client Partnership & Strategic Leadership
- Build and maintain senior-level client relationships, serving as a trusted advisor
- Anticipate client needs and deliver proactive, insight-driven recommendations
- Ensure consistent delivery of high-quality work that drives measurable client outcomes and satisfaction
Cross-Functional Collaboration
- Partner with internal teams (e.g., media, strategy, operations) to ensure seamless execution and alignment
- Drive a customer-centric mindset across the organization
- Identify opportunities to improve processes, efficiency, and overall client delivery
Team Leadership & Talent Development
- Lead, mentor, and develop a high-performing Client Services team
- Create and manage talent plans aligned to client needs and business goals
- Establish clear performance expectations, provide ongoing coaching, and support career development
- Recruit and onboard top talent
Business Development
- Contribute to new business efforts including research, strategy development, and pitch support
What Success Looks Like in This Role
- Sustained profitable growth and retention across assigned accounts
- Strong, trusted relationships with senior client stakeholders
- Demonstrated expansion of services and increased account value
- High levels of client satisfaction and loyalty
- Well-developed, engaged, and high-performing teams
- Seamless cross-functional collaboration resulting in efficient, high-quality delivery
- Meaningful contribution to broader agency growth and new business success
Required Knowledge and Skill Set
- Deep expertise in client services, account management, and agency operations
- Strong business acumen with the ability to manage revenue, profitability, and forecasting
- Strategic thinking with the ability to translate client needs into actionable growth plans
- Advanced relationship-building and client partnership skills
- Proven ability to lead, coach, and scale high-performing teams
- Expertise in negotiation, upselling, and organic growth strategies
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