Client Support Specialist II
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-10-20). Last seen at its source just now.
We have tracked this listing since 20 Oct 2026 (13 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
US Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$47.1k–68.4k/yr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 13d ago · last seen just now
The listing
The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments.
Expected Duties
Coordinate with internal departments to resolve client issues and follow through until completion.
Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
Provide information about products and services, answer questions, and resolve client issues.
Complete activities supporting implementation of procedures.
Ensure inquiries are properly followed up on and resolved.
May fill in for a supervisor during staff or customer meetings.
Qualifications / Knowledge, Skills & Abilities
Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
Solid interpersonal, written, and verbal communication skills required
Self-motivated, highly organized individual with strong attention to detail
Prior Technical Support and/or Customer Service experience required
Familiarity with credit application, loan, underwriting, and credit scoring processes a plus