Guest Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-10-20). Last seen at its source 4h ago.
We have tracked this listing since 20 Oct 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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BambooHR employer's own board first seen 12d ago · last seen 4h ago
The listing
Guest Support Specialist - United Kingdom Market
Are you highly motivated, talented, and skilled? Can you work independently without being closely managed? Are you a ‘Team player’ that functions well within a team? Would you like to be part of and grow with one of the top leading global Prop Tech companies? Would you like to join a company that values hard work, great performance, dedication, and loyalty? Would you like to join a company that provides a competitive remuneration package, generous annual leave, fully remote work and values work-life-balance? Would you like to have a new opportunity to learn and grow in your career? If you are, here is your chance to apply and express your interest to potentially become part of our global team.
About the Company
Nestify is an established international property management company that operates in the United Kingdom, France, Ireland and the United Arab Emirates. The company is owned, driven, and managed by a group of passionate individuals and a team of highly skilled experts. The Company employs talented individuals from across the globe that drives the success of the business. The Company is the preferred ‘Airbnb’ rental management partner for many international property owners, providing a higher letting income for short-, medium- and long-term stays. As a tech-driven company, the Company provides a ‘round-the-clock’ contactless service, ensuring customers worldwide can enjoy the stay they deserve. From booking to check-out, housekeeping, and maintenance - Nestify, takes care of everything and ensures a seamless experience for all – Clients and Guests.
About the Position
- The 'Guest Support Specialist' (fully remote) manages and resolves Guest related inquiries, concerns, and issues in a timely and professional manner to ensure an enjoyable stay for all Guests.
Main Duties & Responsibilities
- Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’;
- Communicate effectively and efficiently with Guests;
- Troubleshoot and report Guest related issues and concerns as communicated by Guests;
- Action Guest related issues by reporting property related issues to the Property Manager, follow up to ensure property related issues are attended to timeously and keep Guests informed;
- Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process;
- Ensure an effective Guest Support shift handover takes place from one shift to the next Guest Support Specialist Shift to ensure an ongoing and seamless Guest support services is maintained.
Qualifications, Knowledge & Work Experience
- Strong verbal and written communication in English
- Be technologically savvy – working with various software applications;
- The ability to handle various functions simultaneously and a keen sense of detail.
- Business related degree (Preferable);
- 1 to 2 years work experience working in a Guest Support function;
- General good practical working knowledge of Guest support functions in the hospitality industry
- Strong administrative task and management experience;
- Work experience having worked remotely preferably into the UK market
- A proven track record of working independently without the need to be closely managed
Working Days and Hours - United Kingdom Hours
- 5 days a week based on a rotating roster - Monday to Sunday - 9 hours a day, 1 hour lunch
- rotating 2 days off a week
- Working hours - 15:00 to 24:00 (3pm in the afternoon to 12am midnight)
What Nestify Offers
- A full-time freelance contract;
- Competitive remuneration package;
- Fully remote work in a global team;
- Generous annual leave;
- A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance;
- An opportunity to grow in your career in terms of acquiring new skills and work experience;