IT Senior Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-10-20). Last seen at its source 4h ago.
We have tracked this listing since 20 Oct 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Brazil
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,362/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 12d ago · last seen 4h ago
The listing
Location: 100 % remote
Contract: Full-time, Independent Contractor
Posting Jurisdictions: To support US Eastern Time working hours
Our Firm:
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economics as well as the legal aspects of our matters.
Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.
Learn more at: www.sterlingtonlaw.com/
The Opportunity
We’re looking for an IT Senior Support Specialist to be a go-to technical expert for our users, making sure they have reliable, responsive, and secure technology to do their best work. You’ll handle complex support issues, serve as an escalation point for the help desk, and help improve how support is delivered across the organization.
This is a hands-on role for someone who enjoys solving problems, helping people, and sharing knowledge with teammates. You’ll have a visible impact on the day-to-day experience of everyone who relies on our technology.
What You'll Do:
- Serve as the escalation point for complex or high-priority incidents and requests coming from the IT support team.
- Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop (AVD), user access, and remote connectivity.
- Lead the response to major incidents, communicating clearly and calmly with affected users and stakeholders.
- Manage the endpoint lifecycle: provisioning, configuring, shipping, and maintaining laptops, mobile devices, and peripherals for a distributed workforce.
- Run onboarding and offboarding, including account setup, access, and equipment.
- Administer Microsoft 365, Active Directory, and Entra ID day-to-day (users, groups, licensing, MFA, access requests).
- Support Microsoft Intune operations: app deployment, patching, and endpoint policies, in partnership with Infrastructure.
- Create and maintain knowledge base articles, runbooks, and how-to guides, and help train the IT support team to resolve more issues at first contact.
- Manage incidents, requests, and problems. Track ticket trends and help us meet our SLAs.
- Identify recurring issues, perform root cause analysis, and recommend permanent fixes.
- Look for opportunities to automate routine tasks and expand self-service options, including AI-driven tools.
- Support the Security team with access reviews, device compliance, phishing reports, and data protection practices.
What We're Looking For:
- 5+ years of experience in IT support, with a track record of handling escalated and complex issues.
- Strong working knowledge of Microsoft 365, Windows, and macOS.
- Experience with Active Directory and Entra ID (user management, hybrid identity, MFA).
- Hands-on experience with Microsoft Intune (app deployment, patching, endpoint policies).
- Experience supporting virtual desktop environments.
- Experience with ITSM platforms (Freshservice, ServiceNow, or similar)
- Excellent communication skills in English, written and spoken, with the ability to explain technical issues clearly to non-technical users, including senior executives and partners.
- Strong troubleshooting, prioritization, and time management skills in a fast-paced, service-oriented environment.
- A track record of writing documentation that people actually use: clear, current, and easy to follow for non-technical audiences.
- Comfortable working async in a distributed, remote-first environment.
- Hands-on experience using AI tools to automate or speed up support work
Nice-to-have
- Experience in a law firm or other professional services environment.