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Intelligent Technical Solutions via Greenhouse

System Administrator I (Remote)

Worldwide $8/hr Level not stated
still open verified 2d ago posted 12d ago seen 1h ago
Apply at job-boards.greenhouse.io

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 12d ago

The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 1h ago.

We have tracked this listing since 21 Oct 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.

Is it remote?

The listing says yes

The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.

Who may apply?

Available worldwide

The description states no restriction of its own. This is the source's own tag.

Pay

$8/hr

Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.

Skills named in the ad

Active DirectoryAzureCSATIncident ManagementMicrosoft OfficeNetwork SecurityQuickBooksTicketingTroubleshooting

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • M365 administration issues of any kind.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

  • Experience with Windows and Mac OS troubleshooting.
  • Experience with Server 2016 through 2025.
  • Experience with VMWare and Hyper V Virtualization.
  • Experience supporting Azure.
  • Proficient in Microsoft Entra Admin Center.
  • Minimum of three years experience in IT Support or a similar role.
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
  • Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active Server Certifications are preferred.

Job KPI's

  • CSAT: Scores filled out by clients using the rating system in tickets.
  • Quality Score: Assessments performed by the training and quality team.
  • Utilization: Hours entered into tickets in the ticketing system.
  • Hours / Ticket: Average number of hours entered per service ticket.  
  • First-touch closed: Tickets completed with one time entry.

Job Requirements

  • A home office set up that meets the following:
    • Computer: A working computer with a minimum of 8GB RAM and one of the following:
      • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
      • AMD Ryzen 5 or 7 (2000 series or newer), or
      • macOS 12 or newer.
    • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
    • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
    • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
    • Webcam: An HD webcam for video calls.
    • 2nd Monitor 
    • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hrs. a week:  8:30 AM to 5:30 PM EST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.44/hour and may vary by experience and location.

Benefits

  • Comprehensive Health Plans / HMO (Employee & Dependent/s).
  • Life Insurance.
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
  • Paid Time Off (starts at 15 days per year).
  • Maternity/Paternity Leave.
  • Paid US Holiday.
  • Night Shift Bonus.
  • Salary Advancement/Loan.
  • Health & Wellness Program.
  • Company-paid training and certification.
 

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
  • ITS does NOT request payment or financial information at any stage of the hiring process.
  • Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
  • We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
  • If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com. 
  • All verified job openings are posted here: https://www.itsasap.com/job-openings.

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