Specialist - Workforce Management
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source just now.
We have tracked this listing since 21 Oct 2026 (12 days). The employer's board dropped it once and re-listed it; it was last seen there just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…open to candidates residing in the U.S., excluding Alaska…
Pay
$26–34/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 12d ago · last seen just now
- location not stated
The listing
Hi, we're Oscar. We're hiring a Specialist, Workforce Management to join our Workforce Management Team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Workforce Management Specialist operationalizes scheduling and management of staffing according to requirements. Act upon opportunities to maximize service level and staffing targets through real time and intraday monitoring as well as volume and staffing analyses with leadership. Builds business staffing schedules to forecast, work with and update shift management tooling, responsible for schedule design optimization and workflow process redesign when needed.
You will report into the Workforce Management Program Manager.
Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote
Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $25.88 - $33.96 per hour. The base pay for this role in all other locations is: $23.29 - $30.56 per hour per. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
- Develop and drive schedule efficiency by aligning team members, forecast volumes, and arrival patterns to achieve service level commitments and efficiency targets.
- Build and adjust schedules in line with stakeholder requirements and employee considerations. Validate in a timely manner, achieving expected outcomes and ensuring accuracy.
- Identify in real-time and anticipate 'reasons for target or SLA drops, efficiency challenges, opportunities and trends. Monitor/adjust queues and same-day staffing to ensure service levels, efficiency, and staffing needs are met.
- Serve as the primary point of contact for the internal support teams on intraday requests.
- Proactively communicate recommendations that provide improvements and/or solutions that support the overall good of the business.
- Collaborate with internal stakeholders to flag issues, resolve problems, and design/change schedules; able to adjust communication to the audience.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Requirements:
- 2+ years of experience with MS Excel or Sheets (including mathematical formulas, pivot tables, conditional formatting, data validation, nested IF statements, etc.).
- 2+ years of experience in Workforce Management, planning/scheduling, or operational leadership.
- 1+ years of experience in a "customer-facing" role (even if the "customer" is internal).
Bonus points:
- 1+ years of experience using WFM tools (NICE, InContact, Five9, Verint, etc.)
- 1+ years of experience in real-time workforce analysis
This is an authentic Oscar Health job opportunity.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.