Customer Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 3h ago.
We have tracked this listing since 21 Oct 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote - Australia
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $91.9k–188.1k/yr
Middle 50% of 16 listings that do state pay — Engineering · all levels · Australia · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 12d ago · last seen 3h ago
The listing
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role:
Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.
Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
What You Will Do:
- Handle cases for all Vercel customers.
- Handle customer issues outside of regular case channels.
- Work with the community to provide advice and assistance.
- Develop and improve internal tools alongside engineering.
- Complete engineering work on a regular basis.
- Specialize in a specific product area and owning that within the team.
- Improve internal documentation, processes, and policies.
- Assist Customer Success Managers with Enterprise requests.
About You:
- Frontend development experience, ideally with React and Next.js.
- A firm understanding of cloud technologies and serverless computing.
- A desire to engineer solutions for problems to resolve root causes.
- Exceptional communication skills, both written and oral.
- Comfortable working with a fully remote, globally distributed team.
- Availability to work within a weekend and on-call rota.
- A passion to deliver a customer experience second to none.
Bonus if You:
- Have experience working with backend development, especially Node.js.
- Are open to a higher-compensated Saturday-Tuesday schedule
- Have experience with CDNs and setting up cloud infrastructure.
- Work with monorepos or custom CI/CD pipelines.
- Understand DNS well and can explain this clearly to others.
- Are experienced with incident management and procedural communication.
- Use your experience to mentor other members of the team.
Benefits & Perks:
- Competitive compensation and stock options.
- Inclusive Healthcare Package (US only).
- Flexible working style - 100% remote, with teammates located throughout the globe.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
- Generous Gear Credit.
Disclosures:
- Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
- Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.