Practice Support Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source just now.
We have tracked this listing since 21 Oct 2026 (11 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
US Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$50k–65k/yr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 11d ago · last seen just now
The listing
About Finni Health:
Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.
As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.
Working Hours
This role is full-time with working hours from 11:00 AM to 8:00 PM Eastern Time (ET).
What You'll Do
Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
Take the lead in developing and updating our internal knowledge base to empower users.
Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.
What We’re Looking For
1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
Clear, professional communicator across channels like email, Slack, and Google Meet.
Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.
Benefits
Health insurance
Paid Time Off (PTO)
401k plan
Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!