Provider Experience Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 5h ago.
We have tracked this listing since 21 Oct 2026 (11 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
United States - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 11d ago · last seen 5h ago
The listing
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About The Role:
OpenLoop is looking for a Provider Experience Specialist to join our team remotely. In this role, you will serve as the primary point of contact for providers during onboarding and their first weeks with OpenLoop. You will be responsible for delivering a seamless, supportive, and engaging onboarding experience, ensuring providers feel confident, connected, and fully prepared for clinical success. Your work will directly impact provider readiness, satisfaction, and retention.
What You’ll Do:
Serve as the primary point of contact for providers throughout onboarding and their early weeks, building trust and ensuring a positive experience.
Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts.
Ensure providers are fully prepared for their first shifts by confirming system access, credentialing, and clinical readiness.
Conduct weekly check-ins during the first 4–6 weeks to support engagement, answer questions, and proactively address concerns.
Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues efficiently.
Facilitate and track provider cross-training opportunities to expand readiness and utilization.
Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities.
Identify process gaps, recommend improvements, and escalate concerns as appropriate.
Maintain accurate documentation of provider progress, communications, and onboarding milestones.
Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight.
Provide guidance and support to junior team members as needed.
Other duties as assigned.
Who You Are:
2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred).
Strong communication and interpersonal skills with the ability to build trust and rapport quickly.
Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously.
Confident facilitating live sessions and leading group discussions.
Demonstrated ability to handle complex or non-routine issues and drive resolution independently.
Skilled at identifying patterns, surfacing insights, and recommending process improvements.
Passionate about improving the provider experience and delivering high-quality support.
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.