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Netomi via Lever

IT Operations Manager

Location not stated manager
still open verified 1d ago posted 11d ago seen 2h ago
Apply at jobs.lever.co

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 11d ago

The date the source published, not the day we noticed it (2026-10-22). Last seen at its source 2h ago.

We have tracked this listing since 22 Oct 2026 (11 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.

Is it remote?

Remote

That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.

Who may apply?

Not stated

The description states no restriction of its own. This is the source's own tag.

Skills named in the ad

Active DirectoryCross-functional CollaborationDevOpsGDPRGoogle WorkspaceHIPAAISO 27001Identity & Access ManagementIncident ManagementIntuneJamfJiraMicrosoft OfficeOnboardingPCI DSSSLASOC 2ServiceNowTicketingTroubleshootingZendesk

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. 
 
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

We are seeking a hands-on, execution-focused IT Operations Manager to build and scale our internal IT function across a growing, global, and remote-first organization. 

This role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, DevOps, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.

Responsibilities:

IT Operations & End-User Support

  • Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce
  • Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
  • Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access
  • Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.

    • Systems, Security & Infrastructure Management

  • Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)
  • Maintain system reliability, performance, and uptime across all internal tools
  • Closely partner with Compliance team to enforce IT security policies and best practices
  • Support audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity
  • Ensure secure device management, data protection, and access controls
  • Ensure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government

    • Process & Automation

  • Build and scale IT processes and workflows for a growing organization
  • Identify opportunities to automate repetitive tasks and improve efficiency
  • Standardize onboarding, asset management, and support processes

    • Vendor & Asset Management

  • Manage IT vendors, licenses, and subscriptions
  • Track and maintain IT asset inventory across devices and systems
  • Optimize costs while maintaining high-quality tooling and support

    • Cross-Functional Collaboration

  • Partner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices
  • Collaborate with Compliance, Engineering, and DevOps teams on tooling, access, and infrastructure needs
  • Support global teams across time zones and regions

    • Qualifications:

    • 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
    • Experience managing IT in a high-growth, SaaS, or remote-first environment
    • Hands-on administrative experience with:
    • Google Workspace, Azure AD, MS 365
    • Endpoint management tools (e.g., Jamf, Kandji, Intune)
    • Ticketing systems (e.g., Jira, Zendesk, ServiceNow)
    • Strong understanding of IT security best practices and access management
    • Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks.
    • Demonstrated experience maintaining IT controls and supporting internal and external audits.
    • Experience working in highly regulated industries such as healthcare, financial services, insurance, or government.
    • Experience supporting distributed/global teams

    Who You Are:

  • A hands-on operator who enjoys solving problems and supporting teams / team members
  • Organized and detail-oriented with strong execution skills
  • Comfortable working in a dynamic, evolving, and global environment
  • Collaborative and service-oriented with strong communication skills
  • Relentlessly proactive—you identify issues before they become problems
    • Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
    Apply at jobs.lever.co

    At Netomi

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