Call Centre Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-22). Last seen at its source just now.
We have tracked this listing since 22 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Carried by 1 source
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Workable employer's own board first seen 10d ago · last seen just now
The listing
About the Role
We are looking for a customer-focused and professional Call Centre Agent to join our growing healthcare team. You will be the first point of contact for clients, assisting with appointment scheduling, handling enquiries, updating client records, and ensuring a positive customer experience.
The ideal candidate has previous call centre experience, excellent English communication skills, a professional telephone manner, and the ability to work efficiently in a fast-paced environment.
Requirements
Key Responsibilities
- Handle inbound calls professionally and efficiently.
- Schedule, reschedule, and confirm client appointments.
- Respond to general enquiries and provide helpful, accurate information.
- Capture and update client information accurately.
- Coordinate schedules and communicate appointment changes.
- Maintain accurate records using internal systems.
- Multitask effectively while maintaining high service standards.
- Collaborate with the wider team to ensure a seamless client experience.
Requirements
- Previous call centre experience is essential.
- Customer service experience in a fast-paced environment.
- Excellent English communication skills with clear, easily understood speech.
- A professional telephone manner and strong communication skills.
- Good computer literacy and data-capturing skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain professional under pressure.
- Flexibility to work rotating shifts, including weekends.
- Ability to work independently in a remote environment.
- Must be available to start immediately.
Working Schedule
This is a full-time remote position supporting US operations. Working hours will rotate between 9:00 AM and 9:00 PM Eastern Time, depending on business requirements. Candidates must be comfortable working weekends as part of the rotating schedule.
Ideal Candidate
The ideal candidate is friendly, reliable, patient, and customer-focused, with the confidence to handle calls professionally and assist clients with their needs. Strong communication, accuracy, and a consistent commitment to excellent customer service are essential for success in this role.