ServiceNow Business Consultant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 9h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 9 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen 10d ago · last seen 9h ago
The listing
Role Summary
The Business Process Consultant is the bridge between a six-month backlog and a coherent delivery plan. You will own intake, refinement, and prioritization of the client's ITSM backlog — turning a queue of accumulated stories, enhancements, and incidents into well-formed, estimable work the development team can burn down predictably. You define the velocity metrics by which this engagement will be publicly judged.
Key Responsibilities
- Backlog mastery — inventory, classify, and prioritize the existing backlog (size, age, module, business impact) within the first 30 days; establish the burn-down baseline.
- Requirements engineering — convert raw demand into refined stories with acceptance criteria; run refinement sessions with client process owners.
- Process consulting — map current-state ITSM processes; identify and quantify process improvements the POD should deliver alongside backlog work.
- Velocity & reporting — define and publish sprint velocity, commitment reliability, and quality metrics; own the data behind the weekly client status narrative.
- UAT orchestration — design and run the UAT process with client stakeholders; protect releases from scope and quality surprises.
- Stakeholder management — work daily with the client's operational lead and platform architect; build the trusted-advisor relationship the incumbent lost.
Required Qualifications
- 9–12 years of relevant experience, including 6+ years in ServiceNow business analysis / process consulting roles.
- Demonstrated ownership of large ITSM backlogs — intake models, prioritization frameworks, and refinement discipline at enterprise scale.
- Strong working knowledge of ServiceNow ITSM data model and configuration concepts (enough to write implementable stories, not just requirements prose).
- ITIL v4 Foundation or higher; ServiceNow CSA preferred.
- Experience defining delivery metrics (velocity, throughput, defect escape rate) and presenting them to client leadership.
- Excellent facilitation and written communication — your stories and your status reporting are the engagement's public record.
Preferred Qualifications
- Regulated-industry experience (medical device, pharma, healthcare).
- Exposure to Now Assist / AI-assisted ITSM workflows and where they change process design.
- Experience working in a co-delivery model with a consulting prime.