Customer Success Manager (Dutch speaking)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 57d ago
The date the source published, not the day we noticed it (2026-09-05). Last seen at its source 2h ago.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
The Netherlands, Jordan
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 9d ago · last seen 2h ago
The listing
Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.
As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.
Responsibilities
- Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.
- Manage integrations with ticketing systems and workflows, and establish clear work processes.
- Lead complex technical onboarding involving API integrations, system design, and data migrations.
- Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.
- Advise on security protocols, authentication, and infrastructure scaling best practices.
- Audit usage data to optimize platform performance and identify underutilized features.
- Translate technical documentation into clear training resources for non-technical teams.
- Conduct business review health checks to align product performance with client goals.
- Proactively monitor customer health to prevent churn and identify growth opportunities.
- Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.
- Advocate for customers by converting feedback into structured product feature requests.
Requirements
- 3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.
- Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.
- Experience using AI tools, including prompt engineering and AI-based integrations.
- Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.
- Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.
- Availability during CET business hours and flexibility to support enterprise customers across different time zones.
- Bachelor's degree in business, communications, computer science, or a related field is a plus.
- Domain experience in enterprise SaaS, AI customer experience, or support operations is a plus.
Benefits
What We Offer
- YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.
- Outsized career trajectory early team members grow into leadership as we scale globally.
- Real ownership your work will be seen, felt, and talked about company-wide.
- High-trust team no politics, no bureaucracy; we move fast and support each other.
- Competitive compensation top-of-market salary plus equity and full benefits.