Associate - Sportsbook Operations (Overnight)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 1h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States, United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay, by region:
- Europe $90k–183k/yr (73 listings, all levels)
- North America $104k–187.2k/yr (1,746 listings, all levels)
Middle 50% of Operations listings that do state pay in each region, in the currency most of them state. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Recruitee employer's own board first seen 10d ago · last seen 1h ago
The listing
What are we building?
Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What’s the position?
We are looking for associates to work in our new sportsbook operations team. You will be working on the front line of all tech, process and trading issues that impact sportsbook.
In this position you will:
have our customers' experience at the forefront of your mind at all times
take control in coordinating, instructing and challenging the necessary teams to mitigate against negative customer experience
have full understanding of the life cycle of sportsbook issues – from customer service query to customer fulfillment.
become an expert on the compliance regulations,
be trained to know all of our service level agreements and key performance indicators inside out. You will brief stakeholders on the impacts of any issues and help the business use the lessons learned to continuously improve how we serve our customers.
What are we looking for?
We are looking for someone with a passion for sports, and an equal passion for creating unparalleled customer experience, to be a success in this role you will be:
be prepared to work overnight flexible hours to mirror the sporting schedule.
the person 'who can keep their head when all about you are losing theirs'.
a level-headed problem solver who understands that small friction points can have a material impact on overall customer experience.
a diligent, detail focused individual who has a capacity to retain, document and utilise complex information.
strong, knowledgeable and articulate in a crisis. Ideally you will have had some exposure to sportsbook but if not your passion for sports and or betting will do just fine!
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Competitive pay and benefits
Flexible vacation allowance
Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)