Director of Resident Maintenance
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 2h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 10d ago · last seen 2h ago
The listing
The Director of Resident Maintenance provides strategic leadership, operational oversight, and P&L accountability for Resident Maintenance operations. This critical role ensures that highly automated, multi-million-dollar warehouse systems (AS/RS, conveyor systems, AGVs) run with maximum reliability and minimal downtime. Acting as a strategic partner to high-profile clients, the Director leads a distributed network of Resident Maintenance Managers, Site Managers, and automation technicians to deliver world-class uptime and technical excellence.
The incumbent is responsible for leading our resident maintenance teams to ensure proper operation and maintenance of deployed solutions. You are technical and will challenge the team to solve problems creatively and improve the delivery of our services. You will work closely with leaders in Engineering, Customer Support, Commissioning, Sales, and Marketing in improving the delivery of our services. You are the escalation point for our customers in Resident Support Models.
Essential Job Accountabilities
1. Strategic & Operational Leadership: Oversee a portfolio of complex customer sites utilizing advanced material handling systems. Standardize preventative, predictive, and correct maintenance programs across the sites.
2. Customer Success & Partnership: Serve as the senior escalation point for client partners. Conduct performance reviews and ensure strict compliance with strict service level agreements (SLAs) and key performance indicators (KPIs).
3. Financial Accountability: Manage the Resident Maintenance P&L; resource allocation, contract optimizations, and spare parts procurement within deployed sites.
4. Business Growth & Program Development: Partner with Sales to develop headcount, skills, RACI, Job Descriptions, and operational requirements to successfully deploy and launch new sites.
5. Safety & Compliance: Enforce a culture of zero-harm safety, ensuring compliance with OSHA, local regulations, and KPI internal operating procedures.
6. Continuous Improvement: Leverage CMMS (Computerized Maintenance Management Systems) data and data-driven analytics to systematically root out inefficiencies and optimize asset life and labor.
7. Talent & Engineering Development: Build, mentor, and upskill a high-performing engineering and technical workforce capable of managing sophisticated warehouse automation technologies.
Requirements
• Education: Bachelor’s degree in mechanical, Electrical, Industrial Engineering. Master’s degree or MBA is a strong asset.
• Experience: Minimum of 10+ years’ experience in engineering leadership within high-speed manufacturing, supply chain logistics, distribution centers, or industrial material handling. Reliability Engineering background, ability to discuss key metrics MTTR, MTBF, etc.
• Automation Knowledge: Deep technical understanding of automated warehouse environments, complex conveyor systems, robotics, controls, and PLCs.
• System Expertise: Advanced familiarity with modern CMMS tools (i.e. MaintainX, EAM, etc.) and data tracking tools to optimize preventative workflows.
• Communication: Excellent communication skills with the ability to negotiate through extreme high-pressure situations with customers.
• Leadership Skills: Must have a strong customer focus and be able to build relationships, establish trust, respect, competence, and confidence effectively and quickly.
Supervisory Responsibilities
- This position is responsible for the Resident Maintenance department. Role will comprise Regional Managers, as well as Site Managers of large facilities.
- Other Requirements/Comments [travel, after hours, physical demands, etc.]
- Travel: Willingness to travel up to 30-40% to oversee site startups, audit sites, and meet with critical customer stakeholders.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care Concierge Service
- 401(k) Retirement Plan (Pre-tax & Roth)
- Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
- Voluntary Life & AD&D Insurance
- Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
- Milk Stork Program
- Wellness Program with gift card redemption and wellness challenges
- Paid Time Off (Vacation, Sick & 10 Holidays)
- Training & Development
KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.