Payment Operations Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 10d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source just now.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…Location: Remote — United States…
Pay
$63k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Carried by 1 source
-
Greenhouse employer's own board first seen 9d ago · last seen just now
- location not stated
The listing
Payment Operations Specialist, Technical Operations
Department: Payment Operations | Location: Remote — United States | Reports To: Director of Trust and Safety
Schedule: Includes Saturdays and Sundays, with two consecutive days off during the week.
Position Overview:
The Payment Operations Specialist supports the day-to-day health of FastSpring's payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud.Responsibilities & Goals:
- Assist with the end-to-end chargeback process, including preparing and submitting representments.
- Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
- Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
- Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
- Support Tier I–II payment-related inquiries from sellers and internal teams.
- Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
- Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.
Experience & Qualifications:
- 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role.
- Basic understanding of card payments and the chargeback/dispute lifecycle.
- Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus.
- Strong attention to detail and ability to follow documented processes.
- Strong organizational and communication skills.
- Interest in learning more about risk, fraud, and payment optimization.
- We welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges.
Technology & Systems:
- Comfortable working with data, dashboards, and spreadsheets.
- Familiarity with payment processor dashboards or dispute management tools is a plus.
- Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment.
About the Company:
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
AI Transparency Statement:
FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly.