Web Integrations Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-10-23). Last seen at its source 2h ago.
We have tracked this listing since 23 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$90k–110k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 9d ago · last seen 2h ago
The listing
Overview
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.
The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time.
We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who takes a systematic troubleshooting approach when dealing with live customer issues. We are currently considering candidates based in the Pacific and Mountain time zones.
You Will
- Own customer tickets end to end, with clear written root-cause explanations and next steps
- Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices
- Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix
- Build scripts and tooling, to make diagnosis and configuration faster and safer
- Work with technical and business stakeholders to understand requirements and recommend sustainable solutions
- Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why
- Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum
- Keep learning about new web technologies and contribute to process and tooling improvements
You Have
- A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
- 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation
- 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs
- Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser
- Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs)
- Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)
- Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar)
- A methodical, hypothesis-driven approach to complex problems
- Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences
- The ability to drive outcomes despite complexity, ambiguity or shifting priorities
Preferred but not required
- Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering
- Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful)
- Hands-on experience with Nginx or similar proxy and web server configuration
- Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps)
- Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages
- Software development experience
You Will Enjoy
- Freedom 🏡 - we are remote-first
- Growth - an opportunity to learn and advance your career
- Wealth 💰 - we offer a competitive salary and 401(k) + company match
- Wellness - health insurance; free medical plan for you and your family
- Balance - flexible PTO + 11 holidays; generous parental leave
- Culture 🤝- an energetic, value-driven, and fun culture and team spirit
- Bonus - employee referral program and Apple equipment
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
We use the E-Verify platform for work authorization verifications.
The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.
*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.