Engineer, Enterprise Service Desk
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 33d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source 4h ago.
We have tracked this listing since 24 Oct 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Remote in US
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $155k–225k/yr
Middle 50% of 5309 listings that do state pay — Engineering · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 9d ago · last seen 4h ago
The listing
Job Summary:
The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors.
This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.
Responsibilities (including, but not limited to):
- Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner
- Take ownership of escalated issues through to full resolution
- Manage and support a multi-tenant hosted platform within a team-based environment
- Manage VMware virtualized environments
- Support physical data center infrastructure and associated resources
- Work closely with clients and third parties to resolve escalated issues
- Provide out-of-hours escalation support on a rotating schedule, approximately every 2–3 months
- Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships
- Provide regular status updates on outstanding tickets and active project work in ServiceNow
- 9:00 AM and 6:00 PM EST, including Monday through Friday
- Flexibility during periods of colleague PTO
- Occasionally perform scheduled maintenance or project work during evenings and weekends
Technical Skills & Experience:
- Advanced Windows domain administration and troubleshooting
- Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD
- Storage Area Networks, including Nimble and Pure Storage
- Public cloud platforms, including Azure and AWS
- Multi-factor authentication solutions, including Microsoft Authenticator and DUO
- Backup and recovery solutions, including Veeam, MSP360, and AWS
- Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls
- Citrix XenApp administration
- Identity and access management, including Okta
- Windows Server and Linux Server OS management
- Virtualization platforms, including VMware and Proxmox
- Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast
- PowerShell scripting
- Endpoint protection / anti-virus software, including SentinelOne
- VoIP systems and platforms, including Cisco and Microsoft Teams
Qualifications and Education Requirements:
- Bachelor’s degree or equivalent professional experience
- Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration
- VMware certification beneficial, including VCP or VCA
- Networking certifications beneficial
- Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role
- MSP experience strongly preferred