Technical Support Engineer I
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 18d ago
The date the source published, not the day we noticed it (2026-10-15). Last seen at its source 3h ago.
We have tracked this listing since 26 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote - Germany, Remote - Austria, Remote - Hungary, Remote - UK
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Germany, Austria, Hungary, United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €60k–108k/yr
Middle 50% of 369 listings that do state pay — Engineering · all levels · Europe · EUR/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 6d ago · last seen 3h ago
The listing
In this role, you will provide technical support to customers, Field Service Engineers, commercial teams, and internal stakeholders using Repligen bioprocessing products and technologies.
You will play an important role in ensuring a positive customer experience by responding to technical inquiries, supporting troubleshooting activities, documenting and managing technical cases, and collaborating across teams to drive issues toward resolution.
This is an excellent opportunity for someone with a strong technical foundation, excellent communication skills, and an interest in developing deeper expertise in bioprocessing technologies, equipment, software, and customer-facing technical support.
What You’ll Do
- Provide timely and effective technical support to customers and Repligen team members via phone, email, video conferencing, and other communication channels. Troubleshoot hardware, software, process, and system-related inquiries.
- Develop and maintain strong working knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies.
- Work directly with customers and internal stakeholders to understand reported issues, gather relevant technical information, provide clear updates, and support a positive customer experience.
- Analyze and diagnose technical issues using a structured approach, identify potential causes, recommend next steps, and guide customers or internal teams toward resolution.
- Manage technical support cases in Salesforce, accurately documenting customer inquiries, troubleshooting activities, technical findings, communications, and resolutions.
- Create, review, and update troubleshooting guides, FAQs, technical notes, work instructions, manuals, and internal knowledge articles.
- Partner with Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other teams to resolve customer issues and share product feedback.
- Coordinate follow-up activities such as replacement parts, RMA support, Field Service requests, and escalation of complex technical issues.
- Participate in product training, technical workshops, and knowledge-sharing activities to continuously strengthen technical expertise.
Qualifications:
- Bachelor’s degree or equivalent relevant experience in Engineering, Biotechnology, Life Sciences, Chemistry, or a related technical field.
- 2–3 years of relevant experience in technical support, engineering, manufacturing, equipment service, or a similar technical environment.
- Strong troubleshooting and problem-solving skills, with the ability to work through technical issues in a structured manner.
- Experience working with technical equipment, instrumentation, software, or engineered systems.
- Strong written and verbal communication skills with a customer-focused approach.
- Ability to work independently while collaborating effectively across teams.
- Proficiency in written and spoken English.
- Willingness to travel occasionally for training and customer support.