811 Operator

The Problem

As Flock expands deployment across communities, coordinating ground excavation and utility clearance is critical to keeping installation schedules on track. Managing high-volume Call 811 locate activity across multiple state jurisdictions requires rigorous detail, strict compliance tracking, and rapid resolution of locate exceptions. You will own that end-to-end locate workflow, taking incoming site surveys through ticket creation, agency coordination, and field readiness so installation crews can deploy without disruption.

What You'll Own

• Oversee and execute the end-to-end Call 811 ticket lifecycle in Salesforce and internal systems across assigned operating markets.

• Interpret site surveys to accurately create, update, and monitor locate tickets in compliance with state-specific regulations and timelines.

• Investigate locate anomalies, missing information, and agency delays, documenting evidence and executing clear risk escalation paths.

• Partner cross-functionally with Field Operations, scheduling, and deployment teams to provide status visibility and ensure field readiness before excavation begins.

• Utilize internal custom software and queue-management tools to prioritize high-volume locate requests and maintain complete audit records.

• Identify and implement practical process improvements or workflow automations to reduce manual rework while protecting compliance and quality.

What This Role is Not

• This isn't a field excavation or hardware installation role, you'll coordinate utility clearance from software systems and operational queues rather than physically marking or digging sites.

• This isn't a generic customer support position, your primary stakeholders are internal operations teams, state 811 centers, and field deployment partners.

• This isn't a passive data-entry job, you are expected to independently investigate exceptions, track state certification updates, and proactively clear roadblocks to field activity.

What You Bring

• Proficiency in navigating Salesforce, reporting dashboards, and operational workflow software to manage high-volume task queues.

• Strong investigative and analytical capability to interpret site surveys, identify discrepancies, and resolve locate anomalies.

• Clear written and verbal communication skills to document exception histories, cross-functional handoffs, and operational updates.

• Proven ability to prioritize competing requests under strict timing guidelines and evolving state compliance standards.

• A methodical approach to record-keeping, tracking dependencies, and closing loops with internal stakeholders.

Compensation

In this role, you'll receive a starting salary between $40,000 and $50,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.

#ZR

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

📍Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

🌟 The impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.

💰 On compensation. We pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.

📣 One last thing. All legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.