Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 76d ago
The date the source published, not the day we noticed it (2026-08-18). Last seen at its source 3h ago.
We have tracked this listing since 26 Oct 2026 (7 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Chicago, Canada
The description agrees: it names United States, Canada.
What the ad says
…Work remotely from anywhere in the U.S. or Canada. • Grow your career within a market-leading Oracle consulting practice…
Pay
$135k–165k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workday employer's own board first seen 7d ago · last seen 3h ago
The listing
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
The Client Success Manager is central to the successful delivery of Oracle managed services. By owning the client relationship, enforcing governance and ticket discipline, applying hands-on EPM or ERP knowledge, and driving continuous improvement, the CSM protects service quality and margin while positioning Huron for renewal and growth. This role requires strong leadership, functional depth, commercial judgment, and a client-centric mindset.
Join One of Huron's Highest-Retention Teams
• Join one of Huron's highest-retention teams with a strong, collaborative culture.
• Work remotely from anywhere in the U.S. or Canada.
• Grow your career within a market-leading Oracle consulting practice.
Key Responsibilities:
• Client Relationship Management: Own the client relationship end to end, acting as trusted advisor and single point of accountability. Lead weekly operational status calls and Quarterly Business Reviews (QBRs), understand client priorities, and align service delivery with their business objectives.
• Governance and Escalation: Establish and run the governance model (cadence, stakeholders, reporting) at client onboarding, and serve as the escalation point for client-facing issues, contractual risks, and prioritization decisions.
• Hands-On Oracle EPM or ERP Expertise: Apply direct, hands-on experience in Oracle EPM (EPBCS, FCCS, ARCS, EDM, Narrative Reporting) or Oracle Cloud ERP (GL, AP, AR, Cash Management, Fixed Assets, Tax, Expense, HCM, SCM) to review solutions, challenge estimates, assess ticket quality, and act as an informed counterpart to delivery teams and clients.
• Service Delivery Oversight: Oversee end-to-end delivery of managed services for the assigned portfolio, ensuring adherence to SLAs, quality standards, and contractual obligations. Monitor response and resolution performance, ticket aging, backlog, and deferred items in ServiceNow, and drive corrective action where deviations occur.
• Ticket and Case Governance: Ensure incidents and service requests are accurately categorized, prioritized, documented, and updated; conduct regular ticket reviews with SDMs and individual contributors; and confirm that resolution notes and status reflect the true state of the work.
• Enhancement and Change Management: Manage demand intake for client requests, prioritize by business value, approve level-of-effort estimates, and ensure enhancements follow the agreed change request/approval process before work begins. Coordinate release, migration, and client sign-off activities.
• Advisory Services: Advise clients on new Oracle quarterly features, release impacts, and leading practices, translating product updates into client-specific recommendations and roadmap items.
• Commercial and Margin Management: Track hours consumption and burn rate against contracted volumes, provide clients with proactive updates to avoid surprises, identify write-off and scope risks, and support renewals, change orders, and expansion opportunities with the sales and account teams.
• Onboarding and Transition: Lead client onboarding and transition activities, including SOW reviews with the internal team, knowledge transfer planning, ServiceNow account and coordinator setup, environment and access coordination, and hypercare handover to steady-state support.
• Performance Reporting and Analysis: Prepare and present client-facing KPI and performance reporting, highlighting achievements, trends, and areas for improvement, and translate data into actionable service improvement plans.
• Vendor and Oracle Coordination: Manage interactions with Oracle Support and third-party vendors, including service request escalation strategy and joint review calls, ensuring alignment on client priorities.
• Service Improvement: Continuously assess and improve delivery processes, identifying opportunities for automation (including regression testing), standardization, and AI-enabled efficiency to improve quality, reduce cost, and increase satisfaction.
What We're Looking For
- Minimum 5 years of hands-on experience implementing, administering, or supporting Oracle EPM (EPBCS, FCCS, ARCS, EDM) or Oracle Cloud ERP/Financials, with the ability to engage credibly on functional and technical topics.
- Proven experience as a Client Success Manager, engagement/project manager, or service delivery lead in a managed services or IT services environment, managing a portfolio of concurrent clients.
- Experience coordinating cross-functional onshore and offshore delivery teams without direct reporting authority, including coverage planning and resource escalation.
- Working knowledge of ServiceNow (or equivalent ITSM platform), SLA models, incident/service request management, and ITIL frameworks.
- Strong commercial acumen: SOW interpretation, hours and margin tracking, change order and estimate review.
- Excellent communication, facilitation, and stakeholder management skills, with the ability to lead executive-level status calls and QBRs and to handle difficult conversations constructively.
- Bachelor's degree in business administration, finance, information technology, or a related field (or equivalent experience).
- ITIL, PMP, or Oracle Cloud certifications are a plus; bilingual English/French capability is an asset for Canadian and Quebec-based clients.
- Position is 100% remote
The estimated base salary for this job is $135,000 - $165,000 (U.S.). The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (U.S.). The job is also eligible to participate in Huron’s benefit plans which include medical, dental, and vision coverage and other wellness programs.
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