Member Experience Team Member Tier 1 (Remote)
Original posting at trulyfreehome.bamboohr.com — the employer has removed it, so the link may no longer work.
What we know
Is it still open?
Confirmed removed at the source
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-26). Last seen at its source 12h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$15/hr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
BambooHR employer's own board first seen 7d ago · last seen 12h ago
The listing
Member Experience Team Member Tier 1 (Remote)
Reports to: Member Experience Team Director
Location: Remote
Rate: $15.00
Job Overview
The Member Experience Team Member provides timely, accurate support to customers by delivering helpful information, answering questions, and resolving concerns across multiple channels. As the front line of support, this role helps ensure customers are satisfied with our products, services, and features in a remote environment.
Responsibilities and Duties
- Serve as the first point of contact via phone, email, mail, and social media, delivering responsive and professional support.
- Investigate, resolve, and document customer inquiries, issues, and complaints; escalate complex matters as needed to ensure resolution.
- Process order placements and cancellations; facilitate refunds and exchanges in accordance with established policies.
- Troubleshoot product or service issues and propose effective solutions; guide customers through next steps, including retention options when appropriate.
- Provide clear and comprehensive product and service information to support confident customer decision-making.
- Collaborate with the Member Experience Director to ensure service standards are met and exceptional customer care is consistently delivered.
- Maintain accurate records and ticket histories using Zendesk; track and update order information in Sticky.io; communicate with internal teams via Slack; and document workflows in Google Workspace.
- Uphold service-level commitments, quality standards, and professionalism in all customer interactions.
Qualifications
- High school diploma or equivalent.
- Minimum 6 months of customer service experience.
- Strong communication skills, including excellent reading comprehension and professional writing.
- Demonstrated teamwork, problem-solving, adaptability, and efficiency in a fast-paced environment.
- Self-motivated, with strong accountability and dependability.
- Technical proficiency with Zendesk, Sticky.io, Slack, and Google Workspace, or the ability to learn these tools quickly.