Engagement Coordinator
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-26). Last seen at its source 4h ago.
We have tracked this listing since 26 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen 6d ago · last seen 4h ago
The listing
We are seeking an organized and customer-focused Engagement Coordinator to support patient communications and appointment scheduling. This role serves as a key contact for patients, coordinating appointments and ensuring a positive experience through excellent customer service in a fast-paced healthcare environment.
Location: Latam, 100% remote and working hours are based on the US Central or Eastern Time Zone.
Key Responsibilities:
- Serve as the primary patient contact via phone, email, and messaging.
- Schedule, reschedule, cancel, and confirm appointments.
- Handle high-volume inbound and outbound calls professionally.
- Provide appointment and service information to patients.
- Ensure HIPAA-compliant communications.
- Maintain accurate patient records and scheduling systems.
- Follow workflows to support a smooth patient experience.
- Coordinate with providers and internal teams on scheduling.
- Resolve scheduling issues and patient inquiries promptly.
- Document patient interactions in company systems.
- Support patient engagement and satisfaction initiatives.
Required Qualifications:
- 1+ year of customer service, scheduling, or coordination experience.
- Strong English communication skills.
- Experience handling phone interactions.
- Strong organization and time management skills.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with scheduling, CRM or similar tools.
- Strong problem-solving and customer service skills.
- Healthcare or patient services experience preferred.
- High school diploma required; degree is a plus.
- Clinical/medical experience is a plus.
What We Offer:
- Competitive compensation paid in USD.
- 20 days of paid time off (PTO) per year.
- Opportunities for professional growth and career development.
- Company-provided equipment.
- A collaborative, inclusive, and multicultural work environment.
- The opportunity to contribute to meaningful projects alongside a talented and supportive team.
Pre-Employment Verification:
- As part of our standard onboarding process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification check, and background check. This process will confirm job titles and dates of employment with two previous employers and is a standard requirement for all new employees joining the company.