Software Support I
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-10-22). Last seen at its source 1h ago.
We have tracked this listing since 26 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
GB Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workday employer's own board first seen 6d ago · last seen 1h ago
The listing
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
About the Role
Haemonetics is seeking a motivated and customer-focused Software Support Analyst to join our Systems Support team.
As a key member of our frontline support organisation, you will act as the first point of contact for customers requiring assistance with Haemonetics software applications, interfaces, databases, and associated hardware solutions. You will provide technical support to customers across the UK and Italy, helping to diagnose, troubleshoot, and resolve issues while delivering an exceptional customer experience.
This role will based either in Italy or in UK (ideally close to Coventry) and is providing the opportunity to work closely with technical specialists, field service engineers, software developers, and customer support colleagues.
Key Responsibilities
- Provide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region
- Troubleshoot and resolve software, database, networking, connectivity, and interface-related issues.
- Support customers via telephone, email, and remote support tools.
- Investigate and resolve incidents in accordance with established support processes and service levels.
- Accurately document support activities within the helpdesk ticketing system.
- Escalate complex issues to appropriate internal teams where necessary.
- Collaborate with software developers, field service personnel, distributors, and third-party suppliers to achieve timely resolutions.
- Perform remote assessments of customer software, hardware, and interface requirements.
- Assist with service quotations and support-related administrative tasks.
- Utilise SQL Server Management Studio to investigate and resolve database-related issues.
- Contribute to process improvement initiatives and support projects.
- Participate in hotline coverage to ensure excellent customer service at all times.
Required Qualifications
Essential
- Previous experience in a technical support, helpdesk, application support, or IT support in Hospital / Biomedical environment.
- Experience supporting healthcare software or medical device solutions.
- Fluent written and spoken English and Italian.
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting Microsoft Windows environments.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a collaborative team.
- Proficiency with Microsoft Office applications.
Desirable
- Knowledge of SQL Server and database troubleshooting.
- Understanding of TCP/IP networking concepts.
- Experience supporting software interfaces and integrations.
- Experience working with Italian healthcare organisations or distributors.
- Familiarity with remote support technologies.
What We're Looking For
The ideal candidate will be passionate about delivering excellent customer service and enjoy solving technical problems. They will be comfortable working in a fast-paced support environment, engaging with customers in both English and Italian, and collaborating with cross-functional teams to deliver successful outcomes.
Why Join Haemonetics?
- Join a global healthcare technology organisation making a positive difference to patient care.
- Develop technical expertise across software, databases, interfaces, networking, and healthcare IT systems.
- Work alongside experienced technical specialists and product experts.
- Be part of a supportive and collaborative team environment in Coventry.
- Opportunity to contribute to the growth and support of our expanding Italian customer base.
Language Requirement: Applicants should be fluent English and Italian, with the ability to provide verbal and written technical support in both languages.