Technical Support & Dispatch Team Lead (f/m/x)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 35d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source just now.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Germany
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $76.5k–117.5k/yr
Middle 50% of 19 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Personio employer's own board first seen 6d ago · last seen just now
The listing
Your mission
As Team Lead Level 2 Support & Field Dispatch, you will lead the daily operations of the L2 Support and Field Dispatch team and ensure efficient, structured and centralised handling of operational tickets across all markets.A key focus of the role is to continuously improve the way we work - standardising processes, reducing regional dependencies and manual activities, and using Jira ICSM as the central tool for transparent and efficient ticket management.
With a strong Lean and continuous improvement mindset, you will help build a scalable operation capable of supporting a growing network and increasing technical complexity.
Your responsibilities
- Lead and coordinate daily L2 Support & Field Dispatch activities, including prioritisation and workload distribution.
- Own and continuously improve the Jira ICSM ticket handling process, ensuring clear priorities, responsibilities, escalation paths and timely resolution.
- Drive a centralised, market-independent way of working, reducing regional and individual dependencies.
- Standardise and streamline processes across regions and eliminate unnecessary manual steps and handovers.
- Identify opportunities for automation, digitalisation and efficiency improvements.
- Promote Lean principles and actively drive continuous improvement initiatives and workshops.
- Monitor operational KPIs, ticket backlog, aging and workload, and initiate corrective actions where needed.
- Ensure effective cooperation between L2, FSEs, service partners and other internal stakeholders.
- Develop team competencies, promote knowledge sharing and reduce dependency on individual experts.
- Support the Head of Field Operations with operational performance, risks and improvement initiatives.
Your profile
- Strong knowledge of IONITY's internal operational processes and current ticket handling setup.
- Hands-on experience with Jira ICSM and a solid understanding of the existing workflows, ticket structures and operational interfaces.
- Experience in Level 2 Support, Field Dispatch, technical operations or a comparable operational environment.
- Structured, analytical and process-oriented way of working.
- Strong Lean / continuous improvement mindset with the ability to challenge existing ways of working.
- Ability to identify inefficiencies and turn them into practical and scalable improvements.
- Strong ownership, prioritization and problem-solving skills.
- Experience in coordinating or leading people is an advantage.
- Strong communication and stakeholder-management skills.
- Good understanding of IONITY's charging infrastructure and Field Operations environment.
- Fluent English; additional European languages are a plus.