AI Technical Support Specialist | Based in LATAM
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-27). Last seen at its source just now.
We have tracked this listing since 27 Oct 2026 (7 days). The employer's board dropped it once and re-listed it; it was last seen there just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
El Salvador, Paraguay, Nicaragua, Bolivia, Guatemala, Peru, Ecuador, Dominican Republic
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,500/mo
Middle 50% of 30 listings that do state pay — Customer · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 7d ago · last seen just now
- posted 2026-11-03
The listing
This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
YOUR JOURNEY
🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
Skills you already have:
Fluent English, written and spoken
Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
Already using AI to build or automate processes in your work
Ability to make technical complexity clear for non-technical customers
Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves
What makes you stand out:
⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility
⭐ Proven experience in improving internal workflows, not just working within them
What We Offer:
Permanent remote opportunity!
A competitive monthly compensation for services in USD or EUR.
Fully compensated 3-5 weeks initial learning period to gain knowledge in technology, product, and communication areas.
Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days per year.
Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
Estimated start date: as soon as possible!
Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀
Three. Two. Onboard.