Seasonal Customer Support Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 62d ago
The date the source published, not the day we noticed it (2026-09-01). Last seen at its source 1h ago.
We have tracked this listing since 27 Oct 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Lever employer's own board first seen 6d ago · last seen 1h ago
The listing
What you'll be doing?
- You will assist our US partner by communicating with their customers in English; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww!)
- You will provide an order status update (tracking links, emailing printers, etc.);
- You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
- You will offer support in editing their orders (shipping address/info, item details);
- You will make inquiries and identify specific apparel designs customers are looking for on our site.
About you
- You come with previous experience in a similar position, having a background in customer support or customer operations;
- You worked as an individual contractor in one of your past companies;
- You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;
- You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
- You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
- You are tech-savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOD - Bring Your Own Device).
About the job
- You will be able to work from your awesome pajamas from the comfort of your home;
- We’re looking to hire in two batches with a determined collab contract of 2-3 months, depending on the batch, starting Oct 26th, and Nov 2nd, respectively. The contract will end Dec 31st, 2026; however, depending on the collab results, it could be extended throughout January (and even more!).
- While we typically work 3 PM - 12 AM, we want to offer our partners in the US the ability to work on a second shift (9 PM - 6 AM) and during weekends. Don’t worry; you’ll be able to switch around, and we’ll adjust to what you need but putting this out there so that you know what’s expected of us (this means you too);
- The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.
Perks
- Monthly income of up to $550 gross, working as an independent contractor
- Remote, full-time job
- Rotating shifts: 3 PM - 12 AM / 9 PM - 6 AM schedule (with 1 hour of lunch break)
- Start-up culture, young team, no egos, no BS