Client Service Analyst - P2P
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source just now.
We have tracked this listing since 28 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
APAC - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
APAC
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 4d ago · last seen just now
The listing
About Us
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Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market, with a strong focus on risk mitigation.
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Investigate, monitor, and analyze customer transactions to identify suspicious behaviors/patterns, and take decisive actions to prevent fraudulent activity and financial losses.
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Collaborate closely with the Risk and Compliance teams to review flagged accounts, enforce risk control policies, and handle complex fraud-related appeals.
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Ensure efficient and excellent customer service experience provided.
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Be well equipped with the Company's platform/product including keeping abreast of general market conditions.
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Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients.
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Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management.
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Ensure frontline operations are smooth, including proactively identifying, assessing, and flagging any operational discrepancies, fraud trends, or situational risks to management on time.
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2-4 years experience in customer service, risk management (风控), fraud investigation, or Trust & Safety, trained in frontline operations.
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Proven background in Risk Control / Fraud Prevention is highly preferred.
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Advantageous for candidates with experience working in financial institutions or fintech, specifically handling dispute resolution, conflict mediation, or Anti-Money Laundering (AML).
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Someone with sharp analytical acumen and keen eyes for numbers, statistics, and risk indicators is ideal for this position.
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Good communication (written and spoken) skills to effectively understand customers' (buyer/seller) perspectives, resolve disputes, and clearly explain risk-related actions to users.
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Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
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Knowledge of blockchain, crypto, and P2P payment will be highly advantageous.
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Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am).
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.