DV Service Delivery Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source 5h ago.
We have tracked this listing since 28 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
£80k–110k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 4d ago · last seen 5h ago
The listing
About Us
In 2019, the founders were working as engineers solving complex cross-domain problems within government organisations.
TwinStream was formed to bring together their collective expertise and experience into a single business, focused on delivering technical excellence and high-quality service to clients.
Since then, the company has grown to over 100 team members across the UK, with colleagues working both on-site with clients, hybrid and remotely from home.
Details:
Salary: £80,000 - £110,000 DOE
Location: 4 days onsite in Cheltenham
Eligibility Requirements: Must have DV clearance.
About the role
The Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 TwinStream engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site TwinStream representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement.
Responsibilities
- Manage a team of up to 10 engineers to support the cross-domain system.
- Ensure timely response to incidents and oversee incident management processes.
- Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions.
- Ensure adherence to TwinStream and customer specific incident and problem management processes.
- Liaise with customer and other supplier stakeholders to manage and resolve issues.
- Work collaboratively with the TwinStream delivery teams to plan and manage continuous deployments into the customer environments, responsible for effective service transition.
- Proactive management of operational risks and issues, working in collaboration with the TwinStream delivery team on treatment and mitigation plans.
- Ensure configuration and asset management records at maintained at the customer site and adherence to TwinStream and customer processes.
- Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities.
- Provide regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.)
- Provide regular reporting on customer satisfaction, including providing proposals for how any dissatisfaction will be addressed.
- Act as a point of escalation for customers.
- Work closely with customer stakeholders on an ongoing basis to ensure that TwinStream’s managed service aligns into their own processes and tooling effectively and efficiently.
- Identify, plan and manage continuous service improvements