Disability Benefits Examiner

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As a Disability Benefits Examiner, you will investigate and evaluate disability claims to determine eligibility for benefits under policy provisions. You’ll gather and analyze medical, occupational, and financial information, make claim decisions, manage claims through resolution, and ensure accurate benefit payments. This role requires strong analytical skills, attention to detail, and a customer-focused approach to delivering timely, accurate, and empathetic service to claimants, policyholders, and other stakeholders.

Key Responsibilities

• Review and evaluate medical, occupational, and policy information to determine eligibility for disability benefits.
• Obtain and analyze documentation needed to make timely claim decisions and resolve discrepancies.
• Develop and execute claim management strategies that support effective claim resolution and liability management.
• Provide clear, accurate, and responsive communication to claimants, policyholders, and other stakeholders.
• Ensure accurate benefit payments by identifying deductible income and maintaining claim system data.

Skills and Background You'll Need

Education: High school diploma or equivalent.

Experience: 2+ years of experience in disability claims, disability benefits administration, insurance claims, or a related field

• Experience analyzing and interpreting medical, occupational, and policy-related information to make benefit or claim decisions.
• Strong written and verbal communication skills, including the ability to explain complex information clearly and professionally.
• Strong attention to detail and accuracy when reviewing documentation and managing claims.

Key Behaviors of a Successful Candidate

• Customer Focus – Builds trust through responsive, compassionate service and keeps customer needs at the center of decision-making.
• Winning Together – Collaborates effectively with colleagues and stakeholders to achieve shared outcomes and deliver a consistent customer experience.
• Improvement Mindset – Seeks opportunities to improve processes, learn new skills, and drive better outcomes through continuous growth and adaptability.N/A

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.