Senior Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source 5h ago.
We have tracked this listing since 28 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Canada
The description agrees: it names Canada.
What the ad says
…Remote (…) Canada…
Pay
$90k–100k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
BambooHR employer's own board first seen 4d ago · last seen 5h ago
The listing
Senior Account Manager
📍 Remote (Canada) | Hybrid Available – Kitchener, ON
🧑💼 Reports to: Director, Customer Success
Salary Range (base pay): $90,000 - $100,000
🏢 About Encircle
Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.
We’re a remote-first company with a collaboration hub in downtown Kitchener—and we’re growing.
📌 About the Role
Our Senior Account Managers are experienced sales professionals who own Encircle’s largest and most
complex customer relationships. You’ll manage a portfolio of high-value, multi-location accounts, drive
renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner
closely with the Customer Success team and Revenue Leadership to grow net revenue retention and
achieve your targets
🔧 Key Responsibilities
- Own a portfolio of strategic, high-ARR and multi-location customers, with full accountability for renewal,
retention and expansion targets - Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity
management and signature - Build and maintain account plans that map stakeholders, usage trends, risks and whitespace for each key
customer - Develop relationships with owners, operations leaders and decision-makers, and lead business reviews that
connect Encircle to customer outcomes - Identify and close cross-sell and upsell opportunities for new products, using platform data and account
insights to build pipeline - Partner with Customer Success to identify at-risk accounts early and lead save strategies for escalated or
competitive situations - Handle advanced objections with confidence, including discount requests, competitive evaluations, budget
pressure and non-renewal risk - Forecast accurately and maintain a clean pipeline with clear visibility into commit, best case and risk
- Develop deep product expertise to deliver tailored demonstrations of the Encircle platform to existing
customers - Bring customer feedback and market trends back to Product, Marketing and GTM leadership
- And, of course, crush your quota
✅ What You Bring
- 4+ years in a quota-carrying, customer-facing role such as an account manager or account executive
- Previous B2B SaaS experience, ideally with multi-location or mid-market customers
- Consistent YOY success exceeding quota and growing revenue within an existing book
- Strong negotiation and objection-handling skills on complex renewals and expansions
- Experience building relationships with and presenting to senior stakeholders
- A strategic, data-driven approach to account planning and forecasting
- Ability to manage multiple priorities and customer expectations across a large book
- Excellent communication skills (verbal and written) with customers and internal stakeholders
- Proficiency with tools like Salesforce, ChurnZero, G-Suite, etc.
- Hands-on proficiency with AI tools (e.g., Claude, ChatGPT) and a habit of using AI in your daily work to
research accounts, prep for calls, draft outreach and work more efficiently
Nice to have: experience in property restoration, insurance or construction tech
🤝 Why Encircle?
We VALUE our people:
- Balance: Flexible hours, self-managed vacation, and trust to manage your time
- Remote-first: Work where you’re most productive—with access to our collaboration hub in Kitchener
- Growth-oriented: We support your learning and career development
- Well-being: We care about the full human—inside and outside of work
Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.
A Note on Authenticity: We value genuine interest and authentic interaction. Please be aware that we reserve the right to disqualify candidates if it is determined that application materials or interview responses are excessively generated by AI tools or misrepresent your personal skills and experience.