ORDER MANAGEMENT & SHIPPING EXPERIENCE SR MANAGER
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-30). Last seen at its source 1h ago.
We have tracked this listing since 30 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Argentina
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Recruitee employer's own board first seen 2d ago · last seen 1h ago
The listing
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You won’t manage processes — you’ll build and optimize them at scale.
Own the entire post-purchase experience — from order execution to delivery, shipping experience, and unboxing
Eliminate operational friction at scale: backlog, errors, backorders, partial shipments, and inefficiencies
Drive delivery performance globally, optimizing speed, cost, and customer satisfaction
Turn operations into a growth lever by improving NPS, reducing detractors, and increasing repurchase
Lead ERP evolution and automation (NetSuite, Shopify, integrations) to build scalable, efficient systems
Design packaging & subscription experiences that elevate brand perception and retention
Build and lead a high-performance team with full ownership of results
7+ years of experience in Operations, Logistics, Fulfillment, or Supply Chain — ideally within eCommerce, DTC, or high-volume environments
3+ years leading teams in complex, multi-market operations with full ownership of results
Strong experience managing Order Management Systems, ERP (NetSuite or similar), and eCommerce platforms (Shopify or similar)
Proven track record of improving operational KPIs such as:
On-time delivery
Backorders & partial orders
Shipping costs & efficiency
Customer experience metrics (NPS, detractors)
Advanced skills in data analysis and process optimization:
Excel / Google Sheets (formulas, pivot tables, data analysis)
Ability to turn data into decisions and scalable processes
Experience working cross-functionally with Demand Planning, Logistics, Customer Care, and Tech/IT teams
Strong understanding of last-mile delivery, carrier management, and international shipping operations
Experience leading or collaborating on systems improvements, automations, or ERP implementations
English: Intermediate to Advanced (written and spoken)